Director of Implementation - REMOTE

S&S Health is a premier healthcare administration company located in Mason, Ohio. We offer self, level, and fully funded solutions that lower costs while improving outcomes with a consumer-centric experience. Our integrated benefits, services, and technology platform are designed to meet the needs of employers, third-party administrators (TPAs), and health systems. With a nationwide presence, we have the capability to sell and service in every state.

The Director of Implementation will lead multiple teams, optimize operational processes, and drive efficiency improvements across departments. This role focuses on managing and scaling teams, monitoring and improving file feed processes, and ensuring smooth implementation of solutions to support business growth.

Responsibilities:

• Integration & Implementation Management: Oversee multiple integration teams, ensuring successful project execution and seamless client implementations. Develop and implement processes to improve the efficiency and accuracy of file feeds, including monitoring, triaging, and repairing feeds. Establish and enforce best practices for EDI file processing flows, particularly in the healthcare industry. Work cross-functionally to align integration efforts with business objectives and client needs.
• Operational Efficiency & Process Improvement: Design and implement processes to enhance efficiencies within the department and across teams. Create metrics and dashboards to track integration progress, team performance, and overall project health. Utilize data-driven insights to optimize workflows and enhance customer experience. Ensure scalability by building teams and processes that can support seasonal fluctuations in demand.
• Technology & Systems Management: Leverage the Atlassian suite (Jira, Confluence) to manage projects, track issues, and document key processes. Implement and manage tools to monitor and improve file feed processing. Collaborate with IT and engineering teams to optimize integration workflows and troubleshoot technical issues.
• Team Leadership & Growth: Recruit, train, and develop high-performing integration teams. Foster a culture of collaboration, accountability, and continuous improvement. Provide coaching and mentorship to team members, ensuring their professional growth and success.

Qualifications:

• Experience: Significant leadership experience in healthcare, benefits administration, or a Third-Party Administrator (TPA) environment, with an understanding of self-funded health plans, client onboarding, and implementation processes.
• Technical Proficiency: Hands-on experience with Jira, Confluence, and other Atlassian tools.
• Leadership Skills: Proven experience building and managing high-performing teams.
• Analytical Skills: Excellent problem-solving skills with a strategic mindset. Strong communication and stakeholder management abilities.
• Industry Knowledge: Experience in healthcare, insurance, or financial services industries. Experience implementing automation and process optimization strategies.

S&S Health is committed to creating a safe and secure workplace for all employees. Please note that all final candidates will undergo a comprehensive background check and drug testing as part of our hiring process.

Originally posted on Himalayas