Risk Operation Specialist - Transaction Monitoring (EST timezone)

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Binance's Risk team is looking for an experienced Risk Operation Specialist to implement effective Risk strategies to Binance platform and users.

You will be required to work through several pre-determined fraudulent alerts, email alerts, SMS alerts, and service requests to determine if recent account activity is of a fraudulent nature. You will complete your investigation using multiple resources including customer contact, reviewing account activity, account rating, phone matches, IP Search, and various websites, etc. Risk Operations Agents are customer oriented and work to deliver a better understanding of our account processes to our customer.

At the same time, you will educate customers on how to maintain security and strive for loss prevention for both our account and its customers. You are responsible for reviewing documentation, analyzing data, and determining on time whether to verify the authenticity of transactions and/or activities. Throughout this process, you may need to communicate with the customer for additional information and to notify them of decisions. An agent within Risk Operations is organized, efficient, and driven, exhibits strong analytical skills, adapts well to change, and thrives in a collaborative team environment.

Responsibilities

Requirements

Additional Information

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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