Technical Support Analyst
InvestorFlow is the only company of its kind to deliver industry specialized CRM, built on Salesforce, and digital portals to help alternative asset firms find opportunities, create and manage relationships, and turn relationship insights into action with increased productivity and transparency.
As a Technical Support Analyst I, you will be a frontline technical support contact, assisting clients with diagnosing and resolving product-related issues within the Pulse, Portfolio, and Pipe product lines. This entry-level role focuses on client service, troubleshooting, and documentation, while collaborating with internal teams to ensure a smooth and professional client experience.
You will support clients across various channels (telephone, email, chat, and ticketing systems), ensuring timely and accurate responses and escalation where needed.
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Additional Information
InvestorFlow is an investor and deal engagement platform that prioritizes intelligent digital experiences, productivity, and engagement. Our cloud-native platform integrates deal flow management, fundraising, reporting, and investor services. We are proud to serve over 175 clients, including 25 of the top 50 alternative asset managers, managing more than $6 trillion in assets, 750 funds, and 90,000 LPs. Headquartered in Menlo Park, California, we are committed to driving innovation and inclusivity in the financial industry. To learn more about our company, please visit www.investorflow.com.
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