IT Specialist

About the team

The IT team at Campus plays a critical dual role providing responsive, hands-on support to both our students and faculty, as well as to our internal corporate staff. As one of the most visible and relied-upon teams in the organization, we pride ourselves on being approachable, solutions-oriented, and committed to delivering an exceptional support experience. We understand that technical issues can be frustrating, and we approach every challenge with patience, empathy, and persistence. If there’s a problem, we don’t rest until it’s solved.

About the role

We are seeking an IT Specialist to support students and faculty with technical issues in a fast-paced environment. You will be the go-to person for troubleshooting devices such as chromebooks, hotspots, and iPhones, while also managing Google Workspace accounts.

You’re excited about this opportunity because you will…

• Respond quickly and accurately to student and faculty tickets and phone calls 

• Serve as a knowledgeable and approachable resource for technical issues 

• Help students troubleshoot devices such as Chromebooks, hotspots, and iPhones

• Support Google Workspace management for students, including name changes and password resets 

• Order and manage replacement tech for students as needed

• Be a cross-functional partner with Admissions, Student Success, IT, and Onboarding teams

We’re excited about you because…

• You have experience with Google Workspace

• You’re familiar with Chrome OS, particularly in an educational environment 

• You’ve worked with Zendesk or a similar ticketing system

• You are patient and supportive, especially when troubleshooting with students or faculty 

• You are a natural problem solver who values accuracy and enjoys finding solutions

• You are punctual and reliable with your time and commitments 

• Required: At least 2 years of relevant experience 

What you’ll get

• A compensation package that includes a base salary ($55,000 - $60,000) + equity grant 

  • Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. 

• Medical Insurance + free Dental and Vision Insurance

• 401(k) match

• Fertility benefits via Carrot 

• Flexible working hours & a hybrid work schedule (Mon & Fri remote, Tues-Thurs in-office)

• “Take what you need” PTO + paid holidays

• In-office lunches for our Atlanta office 

• Social events - happy hours, birthday celebrations, holiday parties, & more!

• Opportunity to make an impact – you’ll be an integral player in bringing our vision to life

Where we're located: Buckhead, ATL

At this time, we are unable to provide visa sponsorship or immigration support for this position. Candidates must have current and ongoing authorization to work in the United States without the need for sponsorship now or in the future.