All roles

Revenue Enablement Specialist - Knowledge Content & Systems

Remote · USA Full-time New today
AboutOwner.com

Owner is the all-in-one platform that restaurants use to succeed online.

Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations.

You can think of it as Shopify meets HubSpot, but specifically for restaurants.

Learn more about the problems we are solving for our customers

here. Our vision

We’re starting by helping independent restaurants succeed online.

But it’s not just restaurants that need our help. All local service-based businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.

So, once we nail the solution for restaurants–we’ll scale it into every other local business type.

In the future we envision, we’ll build the technology that tens of millions of local business owners need to succeed in the digital age.

Our team

We’ve got top talent from the most successful companies in SMB software like Shopify, HubSpot, DoorDash, Procore, and ServiceTitan.

We’re scaling even faster in 2025 to keep pace with our customer growth.

Our traction

In just over 3 years we've generated

tens of millions in revenue, served millions of guests, and have processed hundreds of millions of orders.

More importantly, we’ve helped thousands of restaurant owners save their businesses - and not only survive, but thrive.

Where we work

Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our employees are distributed throughout the globe. Please review the job description and discuss with your recruiter for more details on role location.

Why we’re looking for you

We’re looking for a passionate, creative, and meticulous Revenue Enablement Professional to help accelerate the trajectory of our revenue, activations, and retentions by ensuring each customer facing team member is equipped with the knowledge, information, and skills needed to express and enact the transformative value of Owner to our customers through being obsessively passionate about designing and delivering world class science based curriculum and learning experiences. In this role you’ll work directly with our Enablement, Revenue Leadership, and Customer Success & Support Leadership Teams to help create and deliver World Class quality knowledge content, systems and experiences.

The impact you will have

  • Drive and elevate the end-to-end knowledge content & systems, aligning it to a unified proficiency matrix that spans Sales, Success, Support, and Launch.
  • Apply technical writing, and user experience best practices to every asset—from simple help centre articles, to full customer and internal training documentation—ensuring clarity, retention, and engagement.
  • Optimize knowledge systems in our Customer facing help centre in SFDC, and our internal knowledge base, Guru that drive user experience, search-ability, self serve resolution, and more
  • Partner with Embedded Enablement Specialists and leaders to translate tribal knowledge into repeatable, templated documentation in Guru and SFDC.
  • Train and maintain our AI driven automated knowledge integration
  • Oversee and execute monthly and quarterly knowledge content audits and updates
  • ✅ What we’re looking for

  • 2+ Years experience managing knowledge content and help centre information
  • Expertise in technical writing in English
  • Experience working with an external help centre hosted in Salesforce
  • Innovation minded, and remarkably flexible
  • Relentlessly detail oriented and organized
  • Pay and benefits

  • The estimated base salary range for this role is $30-32k USD (Mexico conversion)
  • Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO - plus extra fun perks!
  • Apply to this Job

    Related roles

    Revenue Enablement Specialist - Customer Support Trainer

    Remote · USA Full-time

    Fraud Operations Specialist - Mexico

    Remote · USA Full-time

    Sales Intern - San Francisco

    Remote · USA Full-time

    Sales intern - German market - Paris - 6 months

    Remote · USA Full-time

    UI/UX Designer (Mid and Senior)

    Remote · USA Full-time

    Senior Problem Manager/Incident Manager

    Remote · USA Full-time

    Manual QA - Trading

    Remote · USA Full-time

    Sales Account Executive (Romanian)

    Remote · USA Full-time

    Technology Control Testing Lead

    Remote · USA Full-time

    Senior Risk Analyst - Operational Risk & Governance

    Remote · USA Full-time

    Chat Support Agent (Remote) 15 18hr – Amazon Store

    Remote · USA Full-time

    Solution Advisor - Coding

    Remote · USA Full-time

    Experienced Customer Service Representative (Student Loan Advisor) – Work from Home Opportunity after 90 Days with arenaflex

    Remote · USA Full-time

    Senior Software Engineer [Chicago, Atlanta, Boston]

    Remote · USA Full-time

    Scientific/Medical Writer

    Remote · USA Full-time

    Immediate Hiring: Sr Enterprise Application Support Analyst

    Remote · USA Full-time

    Sr. Manager, Business Development - North America

    Remote · USA Full-time

    Experienced Data Entry Professional – Entry-Level Opportunity in Remote Work Environment

    Remote · USA Full-time

    Experienced Entry-Level Email and Chat Support Assistant – Customer Service Representative

    Remote · USA Full-time

    Experienced Remote Customer Service Representative – Delivering Exceptional Service at arenaflex

    Remote · USA Full-time