Engagement Manager – EMR integrations

Position Summary

The Engagement Manager – EMR Integrations is a role that combines deep technical expertise in EMR systems with strong project management capabilities. This role is responsible for overseeing the full lifecycle of EMR integration projects—from planning and implementation to training and post-go-live support. The Engagement Manager serves as the primary liaison between clients, internal teams, and vendors, ensuring that integrations are delivered on time, meet quality standards, and align with clinical workflows. This is a hands-on role that requires both technical problem-solving and project management.

Primary Responsibilities:

• Lead EMR integration projects across hospital and large clinic environments, managing timelines, resources, and client expectations.

• Act as both the project manager and technical lead combining workflow design, build coordination, and client training.

• Create and maintain comprehensive project documentation including workflows, configurations, test plans, and implementation timelines – in alignment with project management best practices

• Translate clinical workflow needs into technical EMR configurations, ensuring alignment with both client requirements and internal systems.

• Deliver on-site go-live support, including hands-on training and elbow support for clinical staff (when necessary).

• Troubleshoot EMR interface issues, coordinating with clients, vendors, and internal technical teams to resolve them quickly and effectively.

• Monitor post-implementation utilization and proactively work with clients to optimize EMR performance and ordering efficiency.

• Gather feedback from clients and stakeholders, identifying opportunities for continuous improvement and product enhancements.

• Perform other duties as assigned.

Qualifications:

• Bachelor’s degree in Informatics, Clinical IT, Computer Science, Engineering, or a related field—or equivalent experience.

• 1-3 years of experience working with EMR systems, including at least 1 years of project management in a healthcare setting.

• Strong knowledge of Epic (Aura experience is a plus).

• One active Epic Aura related certification required i.e. Epic Beaker, Ambulatory, or Inpatient Orders highly preferred.

• Background in laboratory, clinical, or health IT environments preferred.

• Demonstrated ability to manage multiple concurrent projects with a high level of quality and stakeholder satisfaction.

• Proficiency with Microsoft Office or Google Workspace tools, especially Excel and Google Sheets; Salesforce experience preferred.

• PMO certification is a plus.

Skills & Attributes:

• Exceptional communication skills, both written and verbal, with the ability to tailor messaging to technical and non-technical audiences.

• Strong analytical and problem-solving skills with attention to detail.

• High emotional intelligence and customer service orientation.

• Ability to work independently while also collaborating effectively with cross-functional teams.

• Comfortable navigating ambiguity in a fast-paced, dynamic environment.

• Highly organized and able to juggle competing priorities with professionalism and composure.

• Strong documentation skills with the ability to clearly capture processes, decisions, and project updates.

Physical Demands & Work Environment:

• Primarily remote with frequent travel (up to 25%) for client engagements, go-lives, and/or training.

• May require occasional work during evenings or weekends to support critical implementations.

• Daily use of a computer and virtual communication tools; must be able to read, write, and communicate clearly in digital formats

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.Remote USA$89,700—$112,100 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits – Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents. 

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information: – BBB announcement on job scams  – FBI Cyber Crime resource page