Client Service Datafeed, Specialist @ S&P Global
About the Role:Grade Level (for internal use):09The Team:The Client Service Datafeed Team helps clients access and use datasets after purchase through different machine-delivery platforms. We offer support for integration, access, troubleshooting, outage management, migrations, reviewing usage and work on client retention efforts. Our team develops custom scripts and collaborates with sales to encourage product adoption. Dedicated to delivering prompt, technical, and future-oriented service, we are guided by our core values of excellence, growth, collaboration, and integrity.Responsibilities and Impact: The Client Service Datafeed - Specialist role partners closely with clients as well as internal stakeholders from Commercial, Product Management and Technology, based across the globe. Provides the best possible frontline service experience in support of clients and prospects. The Specialist acts as an escalation point for queries that cannot be solved by the Analyst within a certain timeframe which helps to identify and escalate problems affecting several clients. Aims to continuously provide efficiency on case handling and timely delivery of feedback as this would add value to how we support our clients.Assist the Client Service Datafeed Manager in guiding the team to prioritize their workflow, focus and optimize their efforts and ensure expectations are met / exceeded and that the team is operating in an efficient and effective manner.Showcase best practice for SPGCI Datasets post-sales support model, partner with colleagues from Commercial, Product, and Technology teams.Collaborates with other levels of management and other regional teams to create and maintain efficient work processes.Work with the team to reduce the volume and time of outstanding service requests.Assist the team in providing a memorable and positive customer experience. This may include taking calls and responding to queries during peak periods.Proactive monitoring of SPGCI Datasets usage through different delivery channels usage using internal tools.Develop basic API integration scripts and/or guides for common programming languages and… Apply To This Job