Regional Housing Manager

Job Details

Description

The Regional Housing Manager is a member of the Housing Team. This role frequently collaborates with the Housing Team and others throughout Executive Office to ensure that members are engaged through a premier housing experience. The Regional Housing Manager serves as a people expert, managing housing employees throughout the entire employee lifecycle and navigating stakeholder relations for Tri Delta chapter homes within their assigned region. This is accomplished by understanding and addressing the daily needs of the chapter home and stakeholder groups (collegiate leaders, advisors, volunteers and local house corporations), while implementing a long-term strategy for chapter house operations.

KEY RESPONSIBILITIES

Supervision & Leadership

• Supervise and support a team of approximately 10-15 House Directors. Oversee and administer employee lifecycle activities, in partnership with the People & Culture Team, for all Park Street Properties, LLC employees at assigned locations.
• Facilitate, deliver and ensure consistent, timely and relevant communication with all direct reports. Deliver regular feedback and performance reviews to all direct reports including performance goals. Provide constructive coaching and discipline as needed.
• Contribute to comprehensive training which enhances the House Director role. Participate and support monthly House Director staff meetings and annual House Director Conference.

Stakeholder Management

• Drive and deliver consistent, timely and relevant communication with chapter stakeholders.
• Ensure regular and effective communication practices between chapter stakeholders, House Directors, and, when present, local house corporations. Receive stakeholder feedback and deliver on commitments.
• Create and provide housing agreements to chapters with residential housing requirements. Monitor, report on and drive chapters to full occupancy. Ensure the damage deposit process is completed.
• Collaborate with Enterprise teams as needed to support and grow the Tri Delta housing experience.
• Collaborate and communicate with house corporation coordinators to support local house corporations.

Chapter House Operations

• Assist House Directors in maintaining compliance with building safety, health and residential licensing laws and codes, regular inspections, and overseeing maintenance and repairs. Ensure homes are well maintained, clean, safe and secure for chapter use and timely reporting and tracking is completed.
• Ensure chapter homes and House Directors are prepared for all openings and closings throughout the year.
• Develop vision for short and long-term capital improvements with stakeholder feedback, property knowledge and strategy. Collaborate with the Facility Support Team to ensure long-term capital improvement and needed repairs are planned, communicated and executed well.
• Provide timely communication and approvals, when needed, to the Facility Support Team to ensure operational continuity in assigned locations.
• Actively participate in housing-related emergency response and crisis situation. Participate in overnight and weekend on-call rotation.
• Oversee vendor management of catering companies including: sourcing, qualifying, contracting and related administrative tasks. Continuously monitor and evaluate provisions of dining programs with stakeholder feedback.
• Serve as a liaison between host institutions, residence life offices, and Tri Delta Housing. Establish and maintain strong working relationships with campus professionals.
• Create and manage annual operating budgets for each assigned location. Produce and communicate fee letters to stakeholders. Review and approve invoices and regularly review monthly financial performance for assigned locations.
• Support transition efforts when a location decides to join Tri Delta Housing.
• Conduct property visits, participate in project installation activities, attend Tri Delta meetings, and annual housing conferences as requested.

Qualifications

• Bachelor’s degree from an accredited college or university required
• 2+ years of professional staff management, with strong leadership skills and the ability to motivate and mentor a high-performing team
• 3+ years of facility management or stakeholder management experience, with a proven track record of success
• Excellent communication and interpersonal skills
• Adapts to change and is flexible in meeting changing priorities
• Able to work independently and remotely with minimal guidance

Tri Delta’s employees are called to kindness, appreciate each other’s unique abilities, and value diverse perspectives. We welcome candidates with a wide range of experiences, identities and viewpoints. At Tri Delta, we don’t just accept differences–we celebrate and support the diverse backgrounds and skills of our employees and believe that they make us stronger. We are proud to be an Equal Opportunity Employer and are committed to a workplace free of discrimination and harassment.

Originally posted on Himalayas