Operations Associate

We're a remote-first team but are only hiring in Canada right now. Please do not apply unless you are authorized to work in Canada.

We connect creatives and creators to help bring creative visions to life.

Through our no-AI digital art marketplace, we help freelance creatives from all over the world earn more easily on the internet while helping clients find the artists they want to commission and shop from.

Starting with the VTuber and livestreaming markets, we're growing quickly and are looking to expand the team to better serve our global community of creatives and creators. About us: VGen.co/about Discord: Discord.gg/VGenCommunity

As an early hire on our operations team working closely with our Operations Lead, you'll play an integral role in helping our community thrive on VGen. Your role will be multifaceted and include the following core responsibilities:

• User Support: Responding to support tickets on Zendesk, while collecting user feedback to help improve the platform
• Mediation: Addressing advanced support tickets by helping to resolve disputes between artists and clients
• Moderation: Engaging in on-site content moderation for scams, AI, tracing, etc.; includes reviewing user-submitted reports
• Artist Verifications: Reviewing artist verification applications to promote qualified artists
• Weekly Applications: Assess applications to onboard new artists onto the platform

You will be a key member of our small team that is dedicated to empowering and protecting human creativity! 

• 1+ year of experience in customer support or a similar customer-facing role
• Strong conflict resolution skills and the ability to practice objective empathy
• Excellent written and verbal communication skills
• The ability to distinguish between AI and human-made art
• An eye for digital art / content
• Comfortable with high volumes of repetitive tasks
• Proactive self-starter who can excel working independently and as part of a hybrid team
• Ready to hit the ground running and make an impact in your first week

• Willingness to work on one of two weekend days
• Enjoy watching anime / VTubers / streamers / internet culture
• Artist background and experience offering commission services
• Prefer Discord over Slack
• Previous experience working in a startup environment
• Proficient in multiple languages

• Competitive salary + benefits
• Equity in an early high-growth startup
• Remote-first position with significant flexibility and autonomy
• 100% optional comfy office in downtown Toronto
• Regular team hangouts (online + IRL mostly in Toronto)
• No BS culture: speak freely, minimal meetings, trust and transparency