Senior Desktop Support Technician (New York, NY) – USAA Real Estate – New York City, NY

Job title: Senior Desktop Support Technician (New York, NY) Company: USAA Real Estate Job description: Along with its affiliate companies, USAA Real Estate invests across the risk spectrum for a global client base, managing over $35 billion in net assets under management within a diversified portfolio across North America and Europe. USAA Real Estate provides strategic equity and debt capital, including to capitalize on the accelerating demand for technology-driven real estate assets, to meet the critical need for housing solutions, and for other market and capital structure opportunities exhibiting compelling risk-return characteristics. For more information, visit . USAA Real Estate is the brand name that applies to its affiliates and subsidiaries, including US Equity Advisors and Square Mile Capital Management, both of which are registered with the U.S. Securities and Exchange Commission as investment advisors.

Job Description

The Senior Desktop Support Technician's role is to provide a first point of contact for internal and external clients needing support and maintenance within the organization's workstation environment. This includes installing, diagnosing, repairing, maintaining and upgrading all PC/laptop hardware and equipment to ensure optimal workstation performance. The Senior Technician will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance where required. Ultimately, the Senior Desktop Support Technician is responsible for ensuring that an effective solution is provided to the user. Essential Duties:

• Manage Help Desk support issues through ServiceNow
• Follow up on outstanding requests and ensure timely resolution
• Image and configure hardware as part of on-boarding process
• Support audio and video equipment in conference rooms
• Manage and monitor internal assets to ensure accurate inventory records
• Escalate complex and/or high priority problems to the appropriate support teams for resolution
• Verify that solutions effectively resolve the users' problems through verbal or email follow up
• Work on Help Desk related projects as assigned
• Perform other essential duties as assigned.

As required by the New York City Human Rights Law (NYCHRL), USAA Real Estate is including a good faith estimate of the starting annual base salary range for this role, which is $87,000 - $111,000. The disclosed base salary range estimate is adjusted for the applicable geographic differential associated with the location at which the role will be filled. The base salary range is just one component of the position’s compensation package. Employees may also be eligible to participate in USAA Real Estate’s discretionary Annual Bonus program and other employee benefit programs, subject to the specific terms and eligibility requirements of such programs. At USAA Real Estate our employees enjoy generous benefits packages including comprehensive medical, dental and vision plans, 401k, educational and professional designation assistance, business casual dress attire and much more! Qualified applicants must successfully complete a pre-employment background and drug screen. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Requirements

• 4+ years experience in providing desk-side/phone/remote technical support within a corporate environment
• 4+ years of customer service experience
• Experience utilizing a help desk ticketing system
• Experience with Office 365
• Must be able to work in a team environment
• Willing to work an on-call rotation
• Must be willing to work on-site and show proof of COVID-19 vaccination (or request and receive an authorized exemption)
• Qualifications may warrant placement in a different job title

Key Competencies:

• Must have strong Project management & Time management skills, detail oriented
• Excellent interpersonal skills, ability to interface with all levels of employees
• Strong oral and written communication skills

USAA Real Estate Company is an Equal Opportunity and Affirmative Action Employer of Females, Minorities, Veterans and Disabled. Expected salary: $87000 - 111000 per year Location: New York City, NY Job date: Wed, 16 Nov 2022 02:39:12 GMT Apply for the job now! Apply tot his job