Social Media Support Specialist - American Airlines

Join Our Team and Take Your Career to New Heights!

We're seeking a highly skilled and motivated Social Media Support Specialist to join our American Airlines team. As a key member of our social media support team, you will be responsible for providing exceptional support to our customers on Instagram, ensuring that their concerns are addressed promptly and professionally.

Key Responsibilities:

• Respond to customer inquiries and concerns on Instagram in a timely and professional manner
• Provide accurate and helpful information to customers, resolving issues and addressing concerns
• Collaborate with internal teams to resolve complex issues and escalate concerns as needed
• Utilize social media management tools to monitor and respond to customer interactions
• Stay up-to-date on American Airlines' products, services, and policies to provide accurate and helpful information to customers

Requirements:

• High school diploma or equivalent required; bachelor's degree preferred
• 2+ years of experience in social media support or a related field
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving and analytical skills
• Proficiency in social media management tools and software

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Access to exclusive travel perks and discounts
• Comprehensive training program to ensure your success

How to Apply:

If you're passionate about delivering exceptional customer service and are looking for a new challenge, we encourage you to apply. Please submit your application, including your resume and a cover letter, to the link provided below.