Customer Success Manager - EMEA Region

Join Actabl, a leading SaaS company empowering the hospitality industry through innovative technology solutions. As a Customer Success Manager, you will play a pivotal role in owning strategic customer relationships, driving long-term success, and advocating for customer needs within our organization.

We're passionate about delivering exceptional customer experiences, and we're looking for a talented professional to join our team. If you have a background in hotel operations and a passion for customer success, we encourage you to apply.

About the Role

In this role, you will:

• Manage a portfolio of Enterprise customers, ensuring strong relationships, ongoing product adoption, and long-term satisfaction.
• Develop and maintain strategic Account Plans that align with customer business goals and Actabl's solutions.
• Deliver regular business reviews to share insights, track progress, and consult on best practices.
• Lead and coordinate customer-facing projects, including product feature requests and strategic account growth.
• Drive customer engagement with proactive strategies that increase platform usage and deepen product adoption.

Requirements

Ideal candidates will have:

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• At least 3 years of customer-facing experience in Customer Success, Account Management, or a related field.
• Experience leveraging tools and technology to enable proactive customer success.
• Proven ability to build and sustain customer relationships that drive retention and growth.
• Preferred background in the hospitality industry, with a passion for supporting the service industry and enhancing customer experiences.

What We Offer

• Competitive salary range: $75,000 - $80,000 depending on experience.
• Opportunity to work with a leading SaaS company in the hospitality industry.
• Collaborative and dynamic work environment with a remote team.
• Professional development and growth opportunities.
• Recognition and rewards for outstanding performance.

How to Apply

If you're excited about our mission and have a passion for customer success, please submit your application. We can't wait to hear from you!