Call Center Associate - Medicaid

Call Center Representatives Needed Interested in supporting Medicaid recipients and those Providers who service them? $16.50/hr. and Great Benefits Training Class to start early September REMOTE OPPORTUNITY WITH NO WEEKENDS! Summary: Call Center Customer Service Representative. This is a great opportunity to learn Medicaid benefits, eligibility and claims analysis to assist Medicaid recipients and healthcare providers. What you get:

• Full-time employment with benefits
• Work from home opportunity
• Hourly rate of $16.50/hour starting on day one.
• Standard scheduled. 8:30am - 5pm EST Monday through Friday, Weekends OFF!!
• Substantial Call Center & Customer Service Training
• Great Work Environment with Career growth

People who succeed in this role have:

• Positive and energetic attitude.
• Ability to communicate clearly and confidently.
• Ability to multi-task and manage time effectively.
• Attention to detail, grammar, and spelling accuracy.

Responsibilities:

• Using a computerized system, responds to Virginia Medicaid member and provider inquiries in a call center environment using standard scripts and procedures.
• Gathers information, assesses caller needs, research and resolves inquiries and documents calls.
• Provides clear and concise information regarding eligibility, claim status and provider enrollment status.
• Follows documented policies and procedures including call handling and escalations.
• Overall acts as an advocate for the both Medicaid recipients and providers to ensure their needs are met.

Additional Duties as Assigned:

• Verify documents and images.
• Complete required assigned training.

Preferred Experience:

• Previous experience with Medicaid, Medicare, or Health Insurance preferred.
• Computer system experience with data entry and database documentation knowledge.
• Call center or professional office experience.
• Knowledge of Medicaid Management Information System (MMIS) is helpful.
• Bilingual; Spanish speaking preferred

Requirements

• Must be at least 18 years of age or older.
• Must have a high school diploma or general education degree (GED).
• Must be eligible to work in the United States.
• Must be able to clear a criminal background check and drug test
• High Speed internet access and space to work away from noise and distractions.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.50/hr Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families, and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent. #Remote 44 States that are Not Applicable for this position:

• AK, CA, HI, MA, IL, MT, NY
• Metro Areas: MN- Minneapolis, IL, NY - NYC
• OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Met
• Puerto Rico

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy. Apply tot his job Apply To this Job