Computer Technician 2

Pay: $18.00 per hour plus $3.00 Shift Differential Shift: 4:00PM to 2:30AM Monday - Thursday Location: Hixson, Lebanon, TN General Summary…. The Computer Technician 2 (EMR2) description applies to varied job functions in our facility; all with similar levels of skill required, responsibilities, and expectations. The EMR2 is responsible for tearing down and replacing parts in systems. An EMR2 will trouble shoot, diagnose, and determine the most cost-effective course to repair hardware and software issues for a wide range of Tablets, Notebooks, Desktops, and Servers dependent on which Line of Business the Teammate is assigned to. Key job functions may include EG1 DFS (Warranty & Floater), EG3 Conus (Wipe Down). This position will be responsible for…..

• Ability to run production in Burn area to fill in if needed.
• Communicates with operators from other shifts.
• Comply with OSHA and MSDS standards.
• Diagnose and determine issues with system that’s needed to be routed to EMR for repair.
• Loads and unloads product in an efficient and safe manner.
• Moves product to storage areas with proper equipment and efficiently stack and store the merchandise in the appropriate area. May pick orders for shipment and assemble various types of merchandise to be shipped.
• Operates any material handling equipment safely and efficiently as required. May use radio frequency equipment or picking, receiving, and storing functions, as required. May drive factory vehicles, forklifts and pallet jacks.
• Ability to Cross train teammates in all currently responsible roles.
• Ensures inbound and outbound shipments are accurate and free of damage.
• Operates within standard operating procedures (SOPs) and Job Safety Analysis (JSAs).
• Participates in physical inventories.
• Performs labeling, sorting, wrapping, packing, and repacking as needed.
• Provides on-the-job training to new teammates.
• Training Burn techs to understand more failure types and how to proceed with specific failures. (Route to Staging and back to Burn to reset BOM, Rest unit, route to EMR for hardware failure).
• Responsible for 5S, maintain a clean, neat and orderly work area.
• Responsible for dispositioning inventory between recovery grades (retail, wholesale, sort and settle).
• Responsible for proper cosmetic inspection, cleaning of product, and following specific guidelines for label placement and orientation.
• Accurately document repair actions in the appropriate database, software tool, tracking log, etc.
• Determines the most cost-effective course of repair and updates disposition of systems
• May be required to perform minor part removal or replacement on product.
• May be required to load/unload and run units inside of an automated “etching” machine, to apply custom logos on product.
• Performs cosmetic repairs on Notebooks, Desktops, and LFF systems
• Ability to utilize the Dell Password Reset utility to unlock units that have bios password locks.
• This position operates in a specialty designated federal area and, due to contractual and regulatory obligations, requires U.S. citizenship in order to be considered for this position.

You might be a great fit if…. Education/Experience

• High school diploma or GED and 0-2 years of relevant experience.
• Strong problem solving skills.
• Strong PC skills (Word and Excel).
• Excellent communication skills both written and verbal.
• Demonstrated ability to prioritize and handle multiple functions, or tasks.
• May be A+ certified.
• Technical ability to trouble shoot, diagnose and repair systems.
• Familiarity with materials handling and radio frequency equipment is beneficial
• Ability to read and comprehend technical work instructions

Physical/Cognitive Requirements With or without accommodation: Ability to follow policies and procedures.

• Ability to read, write and interpret information.
• Ability to add, subtract, multiply and divide.
• Ability to use hands to finger, handle, or feel.
• Ability to sit/walk/stand for duration of shift
• Must possess visual acuity to perform essential job functions.
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
• Ability to lift/carry items up to 50 pounds

FedEx Supply Chain, Inc., is an Equal Opportunity Employer including, Vets/Disability.

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• Pay Transparency

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact [email protected]. Perks and Benefits at FedEx Supply Chain (FSC):

• Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full and part time opportunities.
• Tuition reimbursement program
• Holiday pay and accrued paid time off programs offering both Vacation and PTO
• Medical, dental, vision and voluntary benefits available on day one
• Basic life & Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability coverage for full time employees following 180 days of service.
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty
• *Competitive Pay**: FedEx Supply Chain offers competitive hourly rates depending on your location and experience.

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