Lumen Technologies – Sales Support Associate – Hybrid WFH – Tampa, FL

Job title: Sales Support Associate - Hybrid WFH Company: Lumen Technologies Job description: About Lumen Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies. The Role Sales Support Associate (SSA) is a support extension of the sales team to drive greater efficiency and productivity for the sales organization. The Sales Support Associate will be responsible for maintaining understanding of Lumen's internal sales systems and processes while acting as the subject matter expert for all internal questions and escalations around these processes. At Lumen we know that our customers deserve the best possible experience when working with our team members and sales professionals. As the sales process needs to be unique and customized for the customer, we are looking to bring on Sales Support Associates who are the driving force behind efficiency and productivity in the Sales organization. Our SSAs are fully integrated into the sales process and will be able to demonstrate their knowledge, passion and expertise by handling escalations and questions around the sales process. The Main Responsibilities

• Supporting pre & post-sale activities around project quoting, order support & accuracy, and ensuring proper sales recognition. The focus of the role is to limit administrative burden on sellers while enabling sales to focus on customer facing/revenue generating activities
• Serve as subject matter expert for quote creation and order submission for sales representatives. Providing guidance to sales team and end-to-end accountability on the order creation to sales recognition process.
• Administrative tasks involve Salesforce management (accuracy and accountability of opportunity value), SFDC reporting and supporting forecasting efforts of sales team, assisting with meeting Sales Exit Criteria, and managing large data sets for customer quoting/ordering.
• Expedite sales process by facilitating requests with appropriate internal groups, coordinating completion, and ensuring timely responses.
• Facilitate service inventory investigation.
• Provide support to sales staff as needed.
• Will provide direct sales support by utilizing a variety of organizational and project management skills.

What We Look For in a Candidate Basic Qualifications

• Strong cognitive skills to grasp complex systems and process (Positive attitude and willingness to learn complex systems and processes)
• Be flexible to learn new process and articulate effectively to broader sales audience
• Governance and accountability to drive productivity of sales team
• Verbal and written communication skills necessary to fulfill basic duties of the role.

Preferred Qualifications

• Up to 2 years' experience around sales or marketing support
• Ability to work with senior management to complete assigned tasks on time with minimal supervision.
• Ability to work with complex databases and systems
• Experience with Salesforce and Excel applications
• Ability to prioritize multiple projects in a dynamic and fast paced environment.
• Detail oriented, self-motivated, pro-active, and results-oriented professional
• Develop effective working relationships with peers, sales team and across organizational lines.
• Excellent interpersonal, verbal, and written communication skills

What to Expect Next Requisition #: 305913 EEO Statement We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions. Expected salary: Location: Tampa, FL Apply for the job now! Apply tot his job Apply To this Job