Merchant Services Lead

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

We are seeking a highly motivated and results-oriented Merchant Services Lead to join our team in Poland. This role demands a strong commitment to providing exceptional support while ensuring the success of our team. The ideal candidate will be responsible for supervising the team, optimizing performance and guaranteeing that our merchant partners receive a top-tier, world-class experience.

• Ensure operations efficiency and serve as the primary point of contact for the team when questions or issues arise
• Conduct regular one-on-ones to monitor performance, provide feedback, and support professional growth
• Ensure team members are well-supported, motivated, and trained
• Hire and train associates to scale the Merchant Services team
• Collaborate with other teams (e.g., Sales, Onboarding, Account Management) to ensure a seamless merchant experience
• Ensure best-in-class support and document standard operating procedures 
• Analyze team performance metrics, identify inefficiencies, and implement improvements to processes and tools
• Own and manage operational and strategic projects
• Report to Merchant Operations Manager 

• You have minimum 1 years of experience in in a managerial role
• You speak fluent Polish and English
• You thrive in a fast paced environment and are able to prioritize effectively
• You are a natural doer - but knows how to efficiently delegate responsibilities and tasks
• You are structured and understand the need for process documentation and data discipline
• You are an analytical thinker and experienced working with data 

Join an innovative company where creativity and passion drive everything we do. You’ll be part of a friendly, supportive team with opportunities to learn about our industry and grow your career. 

If you’re a foodie at heart, you’ll feel right at home here! We also offer nice benefits, including private health insurance and more.

After one of our Talent Acquisition Partners reviews your application and finds that you meet the required criteria, you will be invited to take part in the following process:

1. Introduction meeting (You to Wolt and Wolt to you)
2. Meeting with your potential Manager
3. Visit us in our office and show us why you’re the best candidate for the role! (Assignment stage)

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.