IC5 - Tech Product Specialist

Spin is FEMSA’s business unit that enriches and simplifies people's lives. It is an ecosystem of financial and digital solutions that creates added value by helping our users and communities make the most of their time and money. The Spin ecosystem consists of simple, agile, and accessible solutions that help our customers address everyday needs and receive rewards for doing so; such as the digital wallet, Spin by OXXO, the loyalty program, Spin Premia, and Spin Negocios, which offers various solutions for businesses, including NetPay and OXXO PAY.

Objective of the Role

Drives the analysis, design, and delivery of advanced technology solutions that align with strategic business objectives. This role requires deep technical expertise, a proactive approach to identifying opportunities for improvement, and the ability to lead the development of impactful solutions. Serves as a key contributor to product innovation, working closely with stakeholders and technical teams while mentoring less experienced analysts to foster a culture of excellence.

Main Responsabilities

• Leads the end-to-end analysis of complex business challenges, mapping processes, systems, and dependencies to design future-state solutions that deliver measurable value.
• Oversees the prioritization and negotiation of features or enablers, ensuring alignment with strategic objectives and driving the inclusion of high-value initiatives in the backlog.
• Actively participates in product roadmap discussions, providing data-driven insights and technical expertise to shape strategic priorities.
• Leads the validation and functional testing of complex solutions, ensuring they meet defined quality standards and address business needs effectively.
• Translates sophisticated business requirements into detailed user stories and functional specifications, ensuring clarity and precision for development teams.
• Proactively identifies opportunities for product optimization and innovation, leveraging industry trends and emerging technologies to enhance business processes and user experiences.
• Manages the implementation of high-impact changes and new functionalities, maintaining a clear focus on quality, timeliness, and stakeholder alignment throughout the process.
• Monitors and analyzes post-implementation performance, identifying areas for improvement and driving enhancements in collaboration with technical and business teams.
• Develops and maintains comprehensive technical and functional documentation to ensure continuity, scalability, and ease of understanding for implemented solutions.
• Collaborates with cross-functional teams, including engineering, QA, and operations, to ensure seamless execution of product strategies and alignment with business goals.
• Mentors senior and junior team members, sharing expertise and best practices to elevate team performance and encourage professional growth.

• Promote an autonomous work culture by encouraging self-management, accountability, and proactive problem-solving among team members.
• Serve as a Spin Culture Ambassador to foster and maintain a positive, inclusive, and dynamic work environment that aligns with the company's values and culture.

Required Knowledge and Experience

• Minimum 5 years of experience in product analysis, tech product management, or related fields, with a proven track record of leading complex initiatives.
• A technological educational background is needed for this position. Solid understanding of technology product lifecycles, including requirements gathering, solution design, and validation processes.
• Advanced expertise in agile methodologies, including sprint planning, backlog prioritization, and effective collaboration within multidisciplinary teams.
• Strong understanding of financial or technology products, including regulatory compliance and market trends in the assigned area.
• Proficiency in collaboration and development tools such as Jira, Confluence, Postman, AWS, Power BI, SQL, and non-relational databases, with the ability to adapt to new technologies.
• Demonstrated excellence in functional and technical documentation, ensuring usability and clarity for technical and non-technical audiences.
• Exceptional critical thinking and problem-solving skills, capable of identifying opportunities, assessing risks, and proposing innovative, scalable solutions.
• Outstanding communication and stakeholder management skills, with the ability to engage at all organizational levels and facilitate alignment.
• Proven ability to manage multiple high-priority projects simultaneously, ensuring quality outcomes and alignment with business objectives.
• Experience in leading validation and testing efforts for advanced product solutions, maintaining the highest standards of quality and performance.
• Demonstrates a proactive approach to continuous learning, staying updated on emerging trends and incorporating them into product strategies and solutions.
• Experienced in collaborating on the validation and functional testing of products, ensuring the quality of delivered solutions.
• Have solid knowledge of integrations with transactional processors for fintechs or banking institutions with a B2C focus. Desirable (not mandatory): Previous experience with platforms such as Vision PLUS/First Vision (or other processing platforms) and local clearing houses such as PROSA.

Spin está comprometida con un lugar de trabajo diverso e inclusivo. Somos un empleador que ofrece igualdad de oportunidades y no discrimina por motivos de raza, origen nacional, género, identidad de género, orientación sexual, discapacidad, edad u otra condición legalmente protegida. Si desea solicitar una adaptación, notifique a su Reclutador.