Experienced Guest Service Support Expert – Elevating the Dining Experience at Gaylord Hotels
About Us
At Gaylord Hotels, we're not just about serving food and drinks – we're about crafting unforgettable experiences that leave a lasting impression on our guests. Our commitment to excellence is rooted in our expertise and leadership in meetings and experiences, and we're dedicated to delivering environments, services, and programming that bring people together in an extraordinary way. As a Guest Service Support Expert, you'll play a vital role in making our guests' experiences truly memorable.Job Summary
We're seeking a highly motivated and detail-oriented Guest Service Support Expert to join our team at Gaylord Hotels. As a key member of our food and beverage operations, you'll be responsible for providing exceptional support to our guests and colleagues alike. Whether it's setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, you'll be the backbone of our operations, ensuring that every transaction feels like part of the experience.Key Responsibilities
As a Guest Service Support Expert, your key responsibilities will include:- Providing exceptional support to guests and colleagues, ensuring a seamless dining experience
- Setting tables, assisting the kitchen, and cleaning work areas and replenishing supplies
- Managing the menu, including reading and visually verifying information
- Working on your feet for extended periods, moving around the restaurant, and handling objects weighing up to 25 pounds without assistance and 50 pounds with assistance
- Providing a safe and welcoming environment for guests and colleagues, adhering to company policies and procedures
- Upholding quality standards and ensuring that your uniform, personal appearance, and communications are professional
Essential Qualifications
To be successful in this role, you'll need:- A high school diploma or G.E.D. equivalent
- No related work experience, although previous experience in a food and beverage environment is preferred
- No supervisory experience
- No license or certification required
Preferred Qualifications
While not essential, the following qualifications would be beneficial:- Previous experience in a food and beverage environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask
- Flexibility to work a variety of shifts, including evenings and weekends
Skills and Competencies
To succeed in this role, you'll need:- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask
- Flexibility and adaptability
- Attention to detail and ability to follow procedures
- Physical stamina to work on your feet for extended periods
Career Growth Opportunities and Learning Benefits
At Gaylord Hotels, we're committed to helping our associates grow and develop their careers. As a Guest Service Support Expert, you'll have access to:- On-the-job training and development opportunities
- Cross-training in other departments and roles
- Opportunities for advancement and career growth
- Access to Marriott International's extensive training programs and resources
Work Environment and Company Culture
As a Guest Service Support Expert at Gaylord Hotels, you'll be part of a dynamic and supportive team that's passionate about delivering exceptional guest experiences. Our work environment is fast-paced and exciting, with opportunities to learn and grow every day. We're committed to creating a culture that's inclusive, diverse, and welcoming to all, and we're proud to be an equal opportunity employer.Compensation, Perks, and Benefits
As a Guest Service Support Expert at Gaylord Hotels, you'll enjoy:- A competitive hourly rate of $22.50 per hour
- Healthcare benefits, including medical, dental, and vision coverage
- Retirement benefits, including a 401(k) plan
- Earned paid time off and/or sick leave
- Life insurance and disability coverage
- Other life and work wellness benefits