Experienced Customer Success Associate – Evening Shift – Remote Opportunity at blithequark
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two interactions are the same? If so, we invite you to join blithequark as a Customer Success Associate on our evening shift. As a key member of our team, you will play a vital role in shaping the customer experience and driving business growth.
About blithequark
blithequark is a leading innovator in the fashion and lifestyle industry, dedicated to empowering individuals to express themselves through our unique and high-quality products. Our mission is to create a seamless and enjoyable experience for our customers, and we're looking for talented individuals like you to help us achieve this goal.
Role Summary
As a Customer Success Associate, you will be responsible for delivering exceptional service and creating a seamless experience for our customers via telephone, email, and chat on a daily basis. You will communicate with new and potential customers, help guide them through the shopping experience, answer order questions, and support the team to build a successful brand. You will be an independent worker who loves solving problems, making people happy, and putting together outfits for our customers.
Key Responsibilities
* Answer any and all interactions during your scheduled shift in a friendly and relatable manner
- Act as an empowered team member, exercising decision-making skills to enhance each customer's relationship with the brand
- Empathize with customers' needs while understanding the business's bottom line
- Collect and share feedback to external teams to ensure the needs of the customers are being met
- Perform a minimum of 70 interactions per shift
Expected Hours and Schedule
* Expected hours for the role are Monday to Friday, 2pm-10pm EST, plus the occasional weekend shift
- Hours are subject to change depending on the needs of the business
Qualifications and Requirements
* Minimum 2 years of experience in customer service or a related role
- Must have access to consistently stable internet connection
- Exceptional written and verbal communication skills
- Willing to take on additional projects and support external team members to support business and customer needs
- On-the-spot, creative problem-solving skills that meet the needs of the customer and the business
- Demonstrate a passion for and understanding of the blithequark brands, customers, and products. Have a finger on the pulse of relevant media and lifestyle trends, fashion, and culture.
Perks and Benefits
* Comprehensive Perks & Benefits package, including medical, dental, vision, PTO, generous employee discounts, retirement savings, and much more!
- For additional information, visit [www.blithequark.com/work-with-us/benefits](http://www.blithequark.com/work-with-us/benefits)
Pay Range
* USD $15.00 - USD $15.00 /Hr.
EEO Statement
* blithequark celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Click the link below to register your interest and take the first step towards joining our dynamic team. Apply Job! Apply for this job