Experienced Customer Support Specialist - EMEA Region for Performance Messaging Solutions

At blithequark, we're revolutionizing the way businesses interact with their customers through our cutting-edge Performance Messaging solutions. As a pioneer in the industry, we're trusted by over 1,000 partners and more than 40,000 clients worldwide. Our innovative approach combines data-driven insights with personalized, two-way conversations, helping businesses scale customer engagement, boost conversions, and automate WhatsApp communication. We're now seeking an experienced Customer Support Specialist to join our EMEA team. As a key member of our support team, you'll be responsible for providing exceptional support to our customers across multiple channels, including tickets, chat, email, and online meetings. Your role will be crucial in helping clients optimize their use of WhatsApp for marketing and messaging automation.

About the Role

As a Customer Support Specialist - EMEA, you'll work closely with other teams to troubleshoot technical issues, particularly with the WhatsApp API, and assist clients and partners in navigating the API ecosystem. You'll collaborate with the EMEA Sales and Account Management Teams and communicate directly with Meta representatives to resolve challenges and ensure a smooth customer experience.

Key Responsibilities:

* Provide support to our customers using the company channels - tickets, chat, email, and online meetings.

• Liaise with our L2 team to find solutions.
• Help troubleshoot our API and solve technical problems.
• Support our partners and clients navigate the WhatsApp API ecosystem.
• Communicate with Meta representatives.
• Close collaboration with EMEA Sales and Account Management Teams.

Key Requirements:

* Digital native

• 2+ years of experience in a customer support or technical role
• 2+ years of experience working with APIs, debugging applications, checking logs, and testing
• Ability to identify problems and show initiative in finding simple solutions together with your team
• Fluency (or C3+) in English
• Fluency (or C3+) in Russian
• Attention to detail and ability to structure your own day-to-day tasks
• Bonus skills:

+ Programming experience + Experience with WhatsApp Business API and/or META Developer Tools + More languages are always welcome!

Background Check Notice

By submitting your application, you acknowledge and agree that blithequark may conduct a background check as part of the recruitment and selection process. This may include verification of your professional experience, educational background, and other relevant information necessary to assess your suitability for the role.

About You

We highly value people who are dedicated to growing with us, who don't get paralyzed by complex problems, and focus on continuous improvements and achievements. We encourage you to think critically, solve problems creatively, and choose to do what makes sense, always asking yourself what impact and value your actions and decisions have for the team and the company.

What Matters to Us

We're looking for individuals who possess the ability to manage themselves in a fully remote and global company, understand their own capabilities to work in an asynchronous way, and at their optimal pace. We value independence and passionate commitment to software exploration.

Benefits

Here's an opportunity to shape a whole new industry in Performance Messaging Solutions. You'll be joining a team of experienced entrepreneurs who run a bootstrapped global company.

• Join a dynamic, innovative team where you'll collaborate with some of the brightest minds in tech.
• Enjoy daily opportunities to learn, grow, and push the boundaries of what's possible.
• Work from anywhere in the world with full remote flexibility.
• Receive a competitive remuneration package that reflects your skills and experience.

Why Join blithequark?

At blithequark, we're not just looking for employees; we're building a community of innovators, thinkers, and problem-solvers. We believe in empowering our team members to take ownership of their work, make decisions, and drive results. If you're passionate about Performance Messaging Solutions, customer support, and technical problem-solving, we want to hear from you!

How to Apply

If you're excited about this opportunity to join our team, please submit your application through the link below. We can't wait to hear from you! Apply To this Job Apply for this job