Experienced Customer Experience Banker – Toledo, OH (30-35 hrs/week)

Welcome to arenaflex, where we're revolutionizing the way we approach banking and customer service. As a Customer Experience Banker at arenaflex, you'll be part of a dynamic team that's dedicated to providing exceptional service to our customers and helping them achieve their financial goals. If you're passionate about delivering outstanding customer experiences and have a knack for building strong relationships, we want to hear from you!

About arenaflex

At arenaflex, we're committed to making a positive impact on our customers' lives. We believe that banking should be more than just a transactional experience – it should be a personalized and meaningful one. That's why we're always looking for talented individuals who share our passion for delivering exceptional customer service and building strong relationships.

Job Summary

As a Customer Experience Banker at arenaflex, you'll be responsible for providing top-notch customer service to our walk-in customers. You'll be a financial concierge, helping customers achieve their financial goals and grow their relationships with us. You'll be proficient in understanding and educating customers on consumer deposit products, and you'll be proactive in identifying opportunities to grow customer relationships through a disciplined sales process.

Key Responsibilities

* Provide excellent customer service and effectively resolve customer issues

• Be proficient in understanding and educating customers on consumer deposit products
• Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
• Educate and refer customers to other areas of the bank to deepen relationships and build a strong partnership
• Adhere to all operational, security, risk, and regulatory policies and procedures
• Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation

Basic Qualifications

* High School Diploma or GED

• Minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role
• Bachelor's Degree preferred

Preferred Qualifications

* 1 year or more in customer service in banking, financial services, or goal-driven retail sales

• Cash handling skills
• Comfort with technology such as mobile services and online banking services

Work Environment and Culture

At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we're dedicated to providing them with the tools, training, and resources they need to succeed. Our office is a vibrant and dynamic space that's designed to foster collaboration, creativity, and innovation.

Flexible Work Arrangements

We're proud to offer flexible work arrangements that allow our employees to balance their work and personal lives. Our approach combines the best of both worlds – in-office and work-from-home – to create a work environment that's tailored to each individual's needs.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs that are designed to help our employees build new skills and advance their careers. We also offer competitive compensation and benefits packages that are designed to support our employees' financial well-being.

Compensation, Perks, and Benefits

* Competitive salary and bonus structure

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Flexible work arrangements
• Professional development opportunities
• Recognition and rewards programs

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for building strong relationships, we want to hear from you! To apply for this exciting opportunity, please visit our website and submit your application. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice

arenaflex is a tobacco-free hiring practice and does not accept solicitation from third-party recruiters for any position.

Reasonable Accommodations

arenaflex is committed to making our website and application process accessible to all users. If you would like to contact us regarding the accessibility of this site or if you require a reasonable accommodation to apply for a job or to perform the essential functions of the job, please send an email to [[email protected]](mailto:[email protected]).

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

arenaflex is an EEO/AA employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, and expression, genetic information, or any other basis protected by local, state, or federal law. Apply for this job