Experienced Customer Service Representative I – Patient and Attorney Relations (Remote)
At arenaflex, we're dedicated to delivering exceptional patient care and services in the ambulatory surgery center industry. As a leading provider of high-quality care for patients across various medical specialties, we're seeking an experienced Customer Service Representative I to join our team. In this role, you'll serve as the primary contact for patients and attorneys, resolving problems and answering questions regarding a bill.
About arenaflex
arenaflex is an independent leader in ambulatory surgery center services, operating a network of more than 250 surgery centers nationwide. In partnership with physicians and health systems, we deliver high-quality care for patients across a diverse spectrum of medical specialties, including gastroenterology, ophthalmology, and orthopedics. Our commitment to excellence, integrity, teamwork, and caring deeply for those around us guides every decision, ensuring we continue to elevate healthcare and provide the highest quality care.
Position Summary
As a Customer Service Representative I, you'll be responsible for handling incoming calls from patients, attorneys, insurance companies, and other stakeholders to resolve problems and answer questions regarding a bill. You'll be the primary point of contact for these individuals, providing exceptional customer service and ensuring that their concerns are addressed in a timely and professional manner.
Essential Duties and Responsibilities
* Handle incoming calls from patients, attorneys, insurance companies, and other stakeholders to resolve problems and answer questions regarding a bill
- Effectively listen and communicate revenue cycle outcomes or processes with callers
- Be familiar with and understand payor and state rules and regulations and client information
- Adhere to all company policies and procedures
- Other duties as assigned
Position Qualifications
* High School diploma or general education degree (GED) required
- 1 year of related healthcare and/or call center experience preferred or equivalent combination of education and experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
- Strong problem-solving and analytical skills
- Proficiency in computer software and technology, including CRM systems and Microsoft Office
Employment at arenaflex
Living Our Values Every Day At arenaflex, our values define who we are and how we serve our patients, partners, and each other. As a national leader in ambulatory surgery, we're committed to a culture of excellence, integrity, teamwork, and caring deeply. Our values guide every decision, ensuring we continue to elevate healthcare and provide the highest quality care.
- Care Deeply for those around us: We prioritize the well-being and safety of our patients, partners, and employees.
- Cultivate Integrity to build trust: We operate with transparency, honesty, and accountability in all our interactions.
- Champion Excellence for continuous improvement: We strive for excellence in everything we do, seeking opportunities to innovate and improve.
- Celebrate Teamwork every step of the way: We recognize the value of collaboration and teamwork in achieving our goals.
Benefits
At arenaflex, we're committed to providing our employees with the benefits, recognition, training, and opportunities needed for professional growth. Our wide range of health and welfare benefits allow you to choose the right coverage for you and your family. Some of the benefits we offer include:
- Paid Time Off
- Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs
- A matching 401(K) Plan
- 9 observed holidays and paid family leave
- Opportunities for professional growth and development
Work Environment and Company Culture
As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on collaboration, innovation, and a commitment to excellence. We're a team of dedicated professionals who are passionate about delivering exceptional patient care and services.
Compensation and Perks
We offer competitive compensation and a range of benefits to support your physical, emotional, and financial well-being. Our compensation package includes a salary, bonuses, and benefits, as well as opportunities for professional growth and development.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional patient care and services, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]). We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age (40 or older), race, color, religion, gender, sex, national origin, pregnancy, sexual orientation, disability, genetic information, or any other status protected under applicable federal, state, or local laws. We strive to provide a disability-inclusive application and interview process. If you're a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at [[email protected]](mailto:[email protected]). Apply for this job