Slate CRM Analyst I/II
The University of Houston is seeking a Functional Analyst I or II in their Enrollment Services- Communications/Marketing department. The role involves process analysis and design, coordination with technical staff, and improvement of current policies and procedures.
Responsibilities
- Responsible for complex system process analysis, design and simulation
- Understands the University's business systems and State of Texas regulations
- Responsible for analysis and re-design of current processes
- Communicates and resolves issues with functional staff, and coordinates programming requirements with technical staff
- Recommends and facilitates improvements to current policies and procedures
- Integrates new process with existing ones, and coordinates training requirements for end-users
- Recommends testing strategies and acceptance criteria
- Performs other job-related duties as assigned
Skills
- Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline
- Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed
- Requires a minimum of 0 years of directly job-related experience for Functional Analyst I
- Requires a minimum of one (1) years of directly job-related experience for Functional Analyst II
- Higher Education experience
- Service leadership skills including mutual respect, active listening, and responsiveness
- Must be a multi-tasker, extremely organized, and have the ability to work in a fast-paced, high-pressure environment, with strong interpersonal and problem-solving skills
- Ability to clearly interpret and implement policies and procedures
- Ability to interact with all levels of internal and external constituents
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office Suite
- Experience using CRM to organize and distribute mass communications
- Experience using Slate preferred
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