Experienced Concierge Customer Service Representative – Healthcare Industry Expert
At arenaflex, we're on a mission to revolutionize the way healthcare services are delivered. As a critical member of our team, you'll play a vital role in providing exceptional customer experiences that exceed our clients' expectations. If you're passionate about delivering top-notch service, have a knack for problem-solving, and thrive in a dynamic environment, we want to hear from you!
Job Summary:
We're seeking an experienced Concierge Customer Service Representative to join our team. As a key player in our customer service department, you'll be responsible for providing personalized support to our clients, addressing their inquiries, and resolving complex issues in a timely and professional manner. If you're a customer service enthusiast with a passion for healthcare, we invite you to apply for this exciting opportunity.
About arenaflex:
arenaflex is a leading provider of innovative healthcare solutions, dedicated to empowering our clients to deliver high-quality care while minimizing costs. With a rich history spanning over 35 years, we've established ourselves as a trusted partner in the healthcare industry. Our team of passionate professionals is committed to driving innovation, collaboration, and excellence in everything we do.
Key Responsibilities:
* Respond to telephone and email inquiries from clients and providers within defined service standards
- Negotiate with providers to gain acceptance for plans without network agreements and/or out of network providers
- Assist clients with benefits and healthcare questions
- Document all calls received in system-based call log
- Collaborate with internal teams to resolve complex issues and improve customer satisfaction
- Stay up-to-date with industry developments, regulatory changes, and best practices to ensure exceptional service delivery
Requirements and Qualifications:
* High School Diploma or equivalent required; 2 years of college or higher education preferred
- 1 year of customer service or call center experience in a healthcare-related role
- Medical intake or Third-Party Administrator (TPA) experience a plus
- Bilingual English-Spanish a plus
- Strong customer relations, interpersonal, and communication skills
- Ability to handle confidential and sensitive information with discretion
- Proficient with Microsoft applications and strong computer skills
- Excellent data entry and typing skills
- Knowledge of provider organizations and networks
- Understanding of CMS Medicare reimbursement rates
- Ability to effectively negotiate rate structures
- Strong analytical and research skills
- Medical terminology knowledge a plus
- Claim processing skills a plus
- Insurance verification or precertification a plus
- Provider office/facility billing department or financial area experience a plus
Work Environment and Physical Demands:
This position is in a typical office/home office environment, requiring prolonged sitting in front of a computer. You'll need hand-eye coordination and manual dexterity sufficient to operate standard office equipment, including standard computer and phone equipment.
Compensation and Benefits:
* Competitive salary range: $16.00 to $18.00
- Comprehensive benefits package, including:
+ Paid Time Off + Medical, Dental, Vision + Short and Long-Term Disability + Life Insurance + AD&D + 401k with match + Critical illness coverage + Discount programs
Why Join arenaflex?
* Collaborative and dynamic work environment
- Opportunities for career growth and professional development
- Comprehensive benefits package and competitive compensation
- Recognition and rewards for outstanding performance
- A chance to make a meaningful impact in the healthcare industry
How to Apply:
If you're a motivated and customer-focused individual with a passion for healthcare, we invite you to submit your application today! Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Apply now and take the first step towards an exciting career with arenaflex! Apply To This Job Apply for this job