Customer Support Representative

• 401(k) matching
• Health insurance
• Paid time off

• Customer Interaction: Handle inbound calls, emails, live chats, and social media inquiries from customers, providing clear and accurate information. 
• Issue Resolution: Assist customers with troubleshooting problems, processing orders, managing returns, and resolving complaints in a professional and effective manner. 
• Product Knowledge: Maintain a strong understanding of our products/services and stay updated on any changes or updates to better assist customers. 
• Record Keeping: Accurately document customer interactions, issues, and resolutions in the company’s CRM system. 
• Escalation Management: Identify complex issues and escalate them to the appropriate team members or management as needed. 
• Feedback Collection: Gather customer feedback and relay insights to improve service delivery and product offerings. 
• Team Collaboration: Work closely with other departments (e.g., sales, technical support) to ensure seamless customer experiences and timely resolutions. 
• Follow-ups: Ensure timely follow-up with customers on open issues, inquiries, or outstanding requests. 
• Compliance: Adhere to company policies and procedures, ensuring compliance with industry regulations and maintaining confidentiality when handling customer data. 

• Experience: Previous experience in customer service or a customer-facing role preferred (1-2 years). 
• Education: High school diploma or equivalent required; associate’s or bachelor’s degree is a plus.

•  Competitive salary and benefits package. 
•  Opportunities for growth and advancement within the company. 
•  A supportive, team-oriented work environment.

This is a remote position.