Police Dispatcher

Job Description SummaryThe Division of Safety and Operations aims to provide a safe and secure campus for all members of the university community through best-in-class technological and physical infrastructure, proactive assessment and analysis, and a caring team of professionals dedicated to upholding the university's values with the highest degree of conscientiousness.Reporting to the SOC Manager, the Police Dispatcher is responsible for the operation of the Security Operations Center for the GW Campus Safety Team. The core responsibilities of this role are to maintain and monitor communication with all university police officers via radio and telephone, to monitor university emergency telephone lines and fire, intrusion and panic alarms throughout the campus, to evaluate the severity of transmissions and alarms and take appropriate action in both emergency and non-emergency situations, and to dispatch officers to incidents, alarms, requests for assistance and emergencies.This position will also complete the blotter of campus events, will coordinate with local district forces in emergency situations with the District of Columbia Fire and Police Departments, and will contact members of the Campus Safety Team when necessary. This role will also monitor the video surveillance system and will provide general campus information to the public. It may be occasionally required to remain at the communications center past usual work shifts in the event of an emergency situation.Responsibilities include:

• Completing appropriate certification and ongoing training for all duties in the role, including but not limited to PST, EMD, and CPR.
• Directing calls to appropriate emergency response personnel.
• Dispatches Officers to incidents, alarms, requests for assistance or service and emergency situations on campus.
• Dispatches campus ambulance crews for medical emergencies on and off campus.
• Monitors alarms from campus facilities and the GW Guardian software.
• Utilizing specific law enforcement systems that require a background check.

• Clear, concise verbal communication to relay critical information.
• Honest, with the highest ethical standards, person of integrity.
• Passionate, collaborative, and professional. Demonstrates dependability and trustworthiness in critical situations.
• Ability to work independently. Self-starter; hard worker. Takes initiative.
• Personally accountable. Assumes ownership, control, and accountability for all areas of responsibility and commitments made to others.
• Is comfortable expressing candid opinions.
• Highest levels of responsiveness.
• Notices small but important details that can impact outcomes.
• Ability to accurately document emergency response.
• Ability to demonstrate initiative, a strong desire to succeed, and exert the extraordinary effort often required.
• Ability to work in a fast-paced environment.
• Ability to handle multiple calls, radio communications, and data entry simultaneously.
• Demonstrates understanding and patience and can work with faculty and staff in a respectful way.
• Establish trust and credibility with institutional leadership and across the University.
• Adapts to changing circumstances and unexpected challenges.
• Practices self-care and stress management to maintain long-term effectiveness.

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The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.