Experienced Customer Service Representative – Part Time – arenaflex Store

As a Customer Service Representative at arenaflex, you will be the face of our brand, providing a superior level of customer service to members, prospective members, and guests. If you're passionate about delivering exceptional experiences and making a difference in people's lives, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative solutions and services, dedicated to enhancing people's lives with an affordable, high-quality fitness experience. With a strong commitment to our Judgement Free Zone, we strive to create a welcoming and inclusive environment for all members. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, we're continuously seeking top talent to join our team and help shape the future of our brand.

Job Summary

As a Customer Service Representative, you will be responsible for new member sales and creating a positive member experience by providing exceptional customer service. You will be the first point of contact for members, prospective members, and guests, and will be responsible for handling front desk related tasks, answering phone calls, and facilitating member services issues.

Essential Duties and Responsibilities

* Greet and meet potential members, providing a great customer experience

• Handle front desk related tasks:

+ Answering phone calls in a polite and friendly manner to assist with questions or concerns + Taking info calls and tours + Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information + Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed

• Help maintain the neatness and cleanliness of the club
• Provide exceptional customer service, communicating and interacting with customers in a way that exceeds their wants and needs
• Listen actively to customers, empathize, and work together to solve problems
• Recognize and define problems, analyze relevant information, and plan to resolve situations
• Demonstrate tact and skill in all interactions, using appropriate behavior and language
• Communicate questions, concerns, or issues to a supervisor in a timely manner

Essential Behavior Requirements

* Customer Service: communicates and interacts with customers in a way that exceeds their wants and needs

• Listening: actively listens to customers, empathizes, and works together to solve problems
• Problem Solving: recognizes and defines problems, analyzes relevant information, and plans to resolve situations
• Diplomacy: demonstrates tact and skill in all interactions, using appropriate behavior and language
• Communication: ability to communicate questions, concerns, or issues to a supervisor in a timely manner

Minimum Qualifications

* Honesty and good work ethic

• Strong customer service skills
• Basic computer proficiency

Physical Demands

* Standing and walking at least 75% of the shift

• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time

Benefits

* Employee discounts

• Free uniforms
• Opportunity for advancement
• Training and development
• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental, and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Why Join arenaflex?

* We're a dynamic and growing company with a strong commitment to our Judgement Free Zone

• We offer a supportive and inclusive work environment
• We provide opportunities for advancement and professional growth
• We offer a comprehensive benefits package, including health, dental, and vision insurance, as well as critical illness, short term disability, and accident insurance
• We offer a dollars for scholars program, employee appreciation program, and free membership for self and one family member or friend
• We're a team of inspiring, motivated, and fun-loving individuals who are passionate about making a difference in people's lives

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in people's lives, we want to hear from you. Apply now to join our team and become a part of the arenaflex family. Apply to this job

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment and advancement to all qualified candidates. Apply for this job