Remote Social Media Customer Support Coordinator – Platform Distribution Operations at arenaflex
About arenaflex – Pioneering Entertainment & Streaming Innovation
arenaflex is a global leader in family‑focused entertainment, delivering unforgettable stories across a portfolio of iconic brands, streaming services, and immersive experiences. With a legacy that spans nearly a century, arenaflex combines creative storytelling with cutting‑edge technology to reach audiences in more than 40 countries. Our mission is to inspire, entertain, and connect families worldwide through high‑quality content, innovative platforms, and a culture that celebrates diversity, creativity, and collaboration.
Position Overview
arenaflex is seeking a highly motivated Remote Social Media Customer Support Coordinator to join the Platform Distribution Operations team. This role is a cornerstone of our content‑distribution ecosystem, supporting the seamless flow of media assets, licensing agreements, and partner relationships across arenaflex’s streaming platforms—including arenaflex+, arenaflex Sports, and arenaflex Studios. The successful candidate will work from home, collaborating with cross‑functional teams to ensure that content delivery, partner onboarding, and revenue‑generation initiatives are executed flawlessly.
Key Responsibilities
- Partner Collaboration: Work closely with internal business partners, technology teams, and external distribution partners to define project scopes, timelines, and deliverables.
- Onboarding & Enablement: Assist new distribution partners and existing affiliates in launching content, driving viewership, and expanding revenue streams.
- Content Delivery Support: Provide subject‑matter expertise on the technical, marketing, and financial aspects of content distribution across linear, OTT, SVOD, AVOD, and transactional platforms.
- Rights Management Assistance: Support the Rights Management team with tasks such as rights verification, territory compliance, and contract administration.
- Data & Reporting: Gather, validate, and analyze partner data, financial reports, and performance metrics to inform strategic decisions.
- Project Coordination: Maintain project trackers, documentation, and status reports; ensure all stakeholders are aligned on milestones and outcomes.
- Live Event Coordination: Coordinate live‑event logistics, including metadata approvals, content ingestion, and real‑time issue resolution.
- Process Improvement: Identify opportunities to streamline workflows, enhance automation, and increase operational efficiency across the distribution value chain.
- Cross‑Functional Communication: Build strong relationships with teams in Content Acquisition, Legal, Finance, Marketing, Product, and Engineering to facilitate smooth operations.
- Compliance & Quality Assurance: Ensure all content and partner activities adhere to internal policies, regulatory requirements, and brand standards.
Essential Qualifications
- Bachelor’s degree in Business, Communications, Media Studies, or a related field.
- 2–4 years of experience in media distribution, partner operations, or customer support within a fast‑paced entertainment environment.
- Strong analytical skills with the ability to interpret financial data, licensing terms, and performance metrics.
- Exceptional written and verbal communication abilities; proficiency in crafting clear, concise, and professional correspondence.
- Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with project‑management tools (e.g., Asana, Jira, Trello).
- Demonstrated ability to manage multiple short‑term projects while keeping an eye on long‑term strategic goals.
- High attention to detail, ownership mindset, and a proactive approach to problem‑solving.
- Willingness to travel occasionally and work flexible hours to support global partners.
Preferred Qualifications & Skills
- Experience with streaming platforms, digital rights management systems, or content‑delivery networks.
- Knowledge of licensing agreements, royalty calculations, and revenue‑share models.
- Familiarity with CRM platforms (e.g., Salesforce) and data‑visualization tools (e.g., Tableau, Power BI).
- Previous exposure to live‑event coordination or real‑time content activation.
- Multilingual abilities or experience working with international partners.
Core Competencies for Success
- Collaboration: Ability to build trust and work effectively with diverse teams across geography and function.
- Customer‑Centric Mindset: Commitment to delivering exceptional support to partners and internal stakeholders.
- Strategic Thinking: Capacity to see the bigger picture while executing detailed operational tasks.
- Adaptability: Comfort navigating a rapidly evolving media landscape and shifting priorities.
- Problem Solving: Creative approach to troubleshooting technical, contractual, or logistical challenges.
Career Growth & Learning Opportunities
arenaflex invests heavily in employee development. As a Remote Social Media Customer Support Coordinator, you will have access to:
- Mentorship programs with senior leaders in Content Distribution and Product Management.
- Internal training courses on streaming technology, rights management, and data analytics.
- Opportunities to transition into roles such as Partner Operations Manager, Content Acquisition Analyst, or Product Strategy Lead.
- Cross‑departmental project assignments that broaden your skill set and visibility within the organization.
Work Environment & Culture
arenaflex fosters an inclusive, flexible, and collaborative environment. Our remote‑first policy empowers employees to work from anywhere while staying connected through virtual team‑building activities, regular check‑ins, and a robust digital collaboration suite. We celebrate diversity, encourage open dialogue, and champion a culture where every voice matters.
Compensation, Benefits & Perks
While exact compensation will be tailored to experience and location, arenaflex offers a competitive salary range, performance‑based bonuses, and a comprehensive benefits package that includes:
- Health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Generous paid time off and holiday schedule.
- Flexible work hours and remote‑work stipend.
- Employee assistance program and wellness resources.
- Access to arenaflex streaming services and exclusive content previews.
- Professional development budget for courses, certifications, and conferences.
Application Process
Ready to join arenaflex’s dynamic distribution team? Follow these steps to apply:
- Review the official job posting on the arenaflex careers portal.
- Prepare the required documents: a copy of your degree certificate with transcripts, a recent passport‑size photo, and a digital signature.
- Complete the online application form, attaching all required documents.
- Submit your application and await a confirmation email with next steps.
Why arenaflex?
At arenaflex, you’ll be part of a storied brand that continues to shape the future of entertainment. You’ll work on high‑impact projects that reach millions of viewers worldwide, collaborate with industry‑leading talent, and grow your career in an environment that values creativity, integrity, and continuous learning.
Take the Next Step
If you are passionate about media distribution, thrive in a remote setting, and are eager to contribute to a world‑class entertainment company, we want to hear from you. Apply today and help arenaflex bring magical experiences to audiences everywhere.
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