Commercial Customer Service Support Specialist – Bilingual Account Management & Dealer Relations (SAP/Salesforce) – Valencia, CA

About arenaflex

arenaflex stands at the forefront of the battery-powered outdoor power equipment industry, delivering high-performance, eco-conscious tools to DIY consumers, landscaping professionals, and commercial end users across North America. With a robust portfolio of innovative cordless platforms ranging from 24-volt and 40-volt systems to commercial-grade 82-volt machinery, arenaflex has earned a reputation for engineering excellence, sustainability, and category-defining product design. Our solutions replace traditional gas-powered equipment with cleaner, quieter, and more reliable alternatives—without sacrificing power, durability, or productivity.

Beyond our flagship brand, arenaflex partners with a vast network of Original Equipment Manufacturers (OEMs), private label distributors, and commercial dealers to bring industry-leading tools to market. As a company deeply committed to innovation, customer success, and environmental stewardship, arenaflex offers a dynamic workplace where ideas are valued, professional growth is championed, and every team member plays a vital role in shaping the future of outdoor power equipment.

We are currently seeking a motivated, customer-focused, and bilingual professional to join our Valencia, California office as a Commercial Customer Service Support Specialist. This is a high-impact role within our commercial division, supporting dealers, distributors, end users, and our internal sales team with unparalleled service and operational excellence.

Position Summary

The Commercial Customer Service Support Specialist serves as a critical liaison between arenaflex, our commercial customer base, and our internal cross-functional teams. This role is designed for a polished, proactive, and detail-oriented professional who thrives in a fast-paced environment, enjoys solving complex problems, and takes pride in delivering an exceptional customer experience. You will manage elevated service inquiries, support sales operations, optimize order management processes, and contribute directly to the growth and satisfaction of our dealer network.

If you are a fluent bilingual communicator (English and Spanish), possess strong analytical skills, have experience with SAP S/4HANA and Salesforce, and want to join a forward-thinking organization where your contributions are recognized and rewarded, arenaflex wants to hear from you.

Key Responsibilities

Customer Relationship Management

• Develop and maintain positive, long-term relationships with an assigned portfolio of commercial customers, dealers, and distributors.
• Accept and resolve escalated front-line issues within established service-level timeframes, ensuring customer satisfaction and operational continuity.
• Serve as a trusted liaison between customers and internal business areas, facilitating swift resolution of concerns.
• Maintain regular phone and email contact with assigned customers to provide updates, anticipate needs, and strengthen partnerships.

Order Entry, Pricing, and Logistics Coordination

• Respond promptly and courteously to inbound telephone and email inquiries regarding pricing, customer account setups, product availability, and delivery timelines.
• Coordinate with warehouse and shipping teams to fulfill outbound shipment requirements and special handling requests.
• Execute sales order management using SAP S/4HANA, including pricing and conditions management, availability checks, Available-to-Promise (ATP) analysis, and delivery and shipment processing.
• Proactively address and resolve "unit down" backorder situations, minimizing downtime for commercial end users.

Dealer and Distributor Engagement

• Communicate frequently with dealers, field representatives, and customers on contractual matters, pricing structures, and order expectations.
• Refer unresolvable issues to the Commercial Customer Service Support Manager with full context and recommended next steps.
• Manage the existing dealer base from an administrative perspective, including order management, warranty claims processing, rebate administration, and demo and routing planning.
• Coordinate dealer sales events, training schedules, and merchandising support initiatives to drive brand presence and dealer success.

CRM Optimization and Data-Driven Insights

• Optimize the use of Salesforce, drive data compliance, and maximize team performance through effective case management and reporting.
• Assign Service Solutions Salesforce cases in the queue based on territory to ensure efficient workload distribution and timely resolution.
• Analyze data and leverage business insights to identify, develop, and optimize lead generation opportunities for Territory Managers, securing prompt end-user landscape demonstrations.

Cross-Functional Collaboration

• Partner internally with After Sales and Service, Purchasing, Product Management, Marketing, and Finance teams to advocate for customer needs and resolve complex issues.
• Occasionally facilitate discussions with the Technical Support Team to ensure escalated technical issues are addressed promptly and effectively.

New Dealer Acquisition and Onboarding

• Conduct cold outreach to prospective new dealers, presenting the value proposition of partnering with arenaflex.
• Guide new dealers through the onboarding process, ensuring a smooth and positive entry into the arenaflex commercial network.

Product Knowledge and Continuous Learning

• Maintain comprehensive working knowledge of all arenaflex product lines, parts, and platforms through ongoing training and continuing education opportunities.
• Stay current on industry trends, product innovations, and competitive offerings in the outdoor power equipment (OPE), material handling, and automotive sectors.

Essential Qualifications and Experience

• Bilingual fluency in English and Spanish (verbal and written) is required.
• Excellent communication skills, in person, by telephone, and in writing, with a professional, friendly, helpful, and self-confident demeanor.
• Strong command of word usage, spelling, and grammar; clear, concise, and tactful communication style.
• Critical thinking skills with the ability to analyze data, identify root causes, and propose effective solutions.
• Demonstrated willingness to engage in continual learning and skill development while managing multiple priorities.
• Proven ability to work effectively as part of a team, with a willingness to receive direction from supervisors and peers to support departmental goals.
• Detail-oriented, professional, and tactful in all customer and colleague interactions.
• Willingness and ability to cross-train in other tasks and functions as needed.

Preferred Qualifications

• Hands-on experience with Salesforce CRM for case management, reporting, and workflow optimization.
• Working knowledge of SAP S/4HANA, particularly in sales order management, pricing, and shipment processing.
• Related industry experience in Outdoor Power Equipment (OPE), material handling, or automotive sectors.
• Bachelor's degree in Business Administration, Business Operations, Logistics, or a related field; a combination of relevant experience and a High School Diploma/GED will also be considered.

Skills and Competencies for Success

• Customer-Centric Mindset: A genuine passion for helping customers and delivering exceptional service experiences.
• Organizational Excellence: Strong time management skills with the ability to prioritize tasks, meet deadlines, and manage multiple accounts simultaneously.
• Analytical Acumen: Comfortable working with data, generating reports, and drawing actionable insights to support business decisions.
• Adaptability: Thrives in a dynamic, evolving environment with shifting priorities and customer demands.
• Technical Proficiency: Quick learner of new systems, tools, and processes; comfortable navigating multiple platforms simultaneously.
• Interpersonal Savvy: Builds rapport easily with diverse stakeholders, including customers, dealers, field reps, and internal teams.

Career Growth and Development Opportunities

At arenaflex, we believe in investing in our people. As a Commercial Customer Service Support Specialist, you will gain in-depth exposure to commercial sales operations, dealer network management, supply chain logistics, and customer experience strategy. We offer robust professional development programs, cross-functional training opportunities, and clear pathways for career advancement into roles such as Territory Manager, Customer Service Team Lead, Sales Operations Analyst, or Commercial Account Manager. Whether you aspire to deepen your expertise in customer success, transition into sales, or explore product management, arenaflex provides the resources, mentorship, and encouragement to help you achieve your career ambitions.

Work Environment and Company Culture

arenaflex fosters a collaborative, inclusive, and high-energy work environment where every team member's contribution is valued. Our Valencia, California office serves as a hub for commercial operations, bringing together passionate professionals who are united by a shared commitment to innovation, sustainability, and customer success. We celebrate diversity, champion teamwork, and maintain a culture of open communication, mutual respect, and continuous improvement. Our team members enjoy a supportive atmosphere where ideas are welcomed, achievements are recognized, and personal growth is actively encouraged.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package commensurate with experience, along with a comprehensive benefits program designed to support the health, well-being, and financial security of our employees. Benefits typically include medical, dental, and vision insurance; a 401(k) retirement savings plan; paid time off and holidays; employee discounts on arenaflex products; and access to professional development resources. Specific benefits and compensation details will be discussed during the interview process.

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity (EEO) employer. We do not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. We are committed to building a diverse and inclusive workforce that reflects the customers and communities we serve.

How to Apply

If you are a driven, customer-obsessed professional with bilingual fluency, a knack for problem-solving, and a desire to grow your career with an industry leader, we encourage you to apply today. Join arenaflex and become part of a team that is revolutionizing the outdoor power equipment industry—one exceptional customer experience at a time. Your next great career move starts here at arenaflex.