[Remote] Customs Brokerage Specialist, ACT Destination Operations

Note: The job is a remote job and is open to candidates in USA. Amazon is committed to being Earth's most customer-centric company, and the Customs & Trade (ACT) team plays a critical role in that mission. The Customs Brokerage Specialist will manage daily customs clearance operations and ensure compliance for cross-border shipments while collaborating with various stakeholders.

Responsibilities

• Verify completeness and accuracy of customer onboarding documentation and commercial records
• Prepare and submit import documentation to regulatory agencies to ensure timely release and delivery
• Perform accurate data entry for entry filing, tariff classifications, and inspection records
• Monitor shipment clearance status and manage issue escalation with freight forwarders and logistics partners
• Generate and track delivery forms, ensuring all compliance requirements are met
• Meet daily and weekly KPI targets for entry submission accuracy and timeliness
• Serve as second-tier support for Customer Service escalations related to cross-border shipments
• Collaborate with origin and destination logistics teams to resolve shipment issues end-to-end

Skills

• Knowledge of Excel at a basic level (e.g., UX navigation, math & logical functions, lookup functions, etc.)
• Work 40 hours/week, and overtime as required
• Experience performing accurate data entry and analysis
• Experience in international logistics, cross-border transportation and supply chain, or U.S. Customs rules and regulations
• 2+ years of customs entry writing experience with a proven track record handling complex, high-value shipments
• High school or equivalent diploma
• Bachelor's degree in logistics, transportation, supply chain, or business
• Licensed customs broker
• Experience in customs

Benefits

• Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching.

Company Overview

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