Remote Patient Access Customer Service Specialist – Part-Time Healthcare Call Center | arenaflex

About arenaflex and the Opportunity

Are you a compassionate communicator who thrives in a fast-paced environment where every call makes a meaningful difference? arenaflex is seeking a dedicated Remote Patient Access Customer Service Specialist to join our dynamic healthcare support team on a part-time basis. This is more than a typical customer service role — it is an opportunity to serve as a vital link between patients, physicians, clinical staff, and healthcare facilities, helping individuals navigate the often-complex world of medical care with confidence and ease.

Our organization partners with leading physician groups and medical practices throughout the Midwest to deliver exceptional patient experiences. With a network of more than 600 providers across over 145 locations and 25+ specialties, we are committed to improving the health and well-being of the communities we serve. As a Remote Customer Service Specialist at arenaflex, you will be the welcoming voice and helpful guide that patients remember long after their call ends, all while working from the comfort of your home.

Position Overview

The Remote Patient Access Customer Service Specialist is responsible for answering a high volume of inbound calls for assigned medical practices. This role serves as the initial point of contact and a critical liaison between patients, healthcare facilities, physicians, clinical staff, and practices, working diligently to facilitate patient healthcare needs. You will utilize a sophisticated electronic health record (EHR) system to validate and capture clinical and financial information, directly contributing to the seamless coordination of patient care.

Whether you have a background in healthcare, prior customer service experience, or a combination of both, this position offers a rewarding opportunity to build (or expand) a career in the healthcare industry while enjoying the flexibility of remote work.

Key Responsibilities

• Navigate the electronic health record (EHR) to obtain and validate historical patient information, accurately capture and document demographic and financial details, and maintain accountability for precise data entry while strictly adhering to HIPAA privacy and security standards.
• Manage a high volume of incoming calls from patients, healthcare providers, and external facilities. Calls cover a wide range of needs, including scheduling appointments, refilling medications, obtaining insurance referrals, receiving symptom-based care guidance, obtaining pre-certification for testing, addressing insurance and billing questions, processing requests for medical forms, and delivering test results — always ensuring full resolution before ending each call.
• Leverage critical thinking, speed, and accuracy to identify the reason for each call and take appropriate action based on caller need and acuity. Research complex issues within the EHR, consult or escalate to clinical staff when necessary, and use multiple job aids and resources to deliver the appropriate level of service.
• Schedule patient visits based on complex provider preferences, verify and update insurance information, check insurance eligibility, collect and document demographics, and maintain proficiency in insurance basics, patient portal platforms, and appointment instructions. Document and send messages to providers and clinical staff in the EHR for clinical-based needs, and communicate directly with physicians to relay pertinent clinical information when appropriate.
• Manage all calls within established performance and customer service standards, achieving targeted abandoned call rate, average speed of answer, and average transaction time goals. Provide excellent and consistent customer service in every interaction, communicating in a professional, positive, and respectful manner with patients, providers, internal staff, and external organizations.
• Maintain constant alertness and work in a safe manner at all times, as this position has been determined to be safety-sensitive.

Minimum Requirements

• Education: High School Diploma or GED equivalent required.
• Experience: 2–5 years of customer service, call center, healthcare, or related experience.
• Typing Test: Minimum typing speed of 35 words per minute with at least 90% accuracy (a typing assessment will be required as part of the hiring process).
• Location: Must reside within a 1-hour commute of St. Louis, Missouri (required for operational and occasional on-site needs).
• Supervisor Experience: No prior supervisory experience required.

Preferred Qualifications

• Recent experience working in a healthcare, medical office, or patient access environment.
• Familiarity with electronic health record (EHR) systems, insurance verification processes, and medical terminology.
• Demonstrated ability to handle a high call volume while maintaining empathy, accuracy, and professionalism.
• Strong problem-solving skills with the ability to think critically and act quickly.
• Excellent verbal and written communication skills.
• Comfort working with multiple software systems, job aids, and digital tools simultaneously.

Skills and Competencies for Success

• Active Listening: The ability to hear, understand, and respond appropriately to a wide variety of patient needs.
• Empathy and Patience: Patients calling about their health are often anxious; a calm, reassuring demeanor is essential.
• Attention to Detail: Accurate data entry and precise documentation are critical in a healthcare setting.
• Adaptability: Comfort with shifting priorities, new technology, and varying call types throughout the day.
• Time Management: Ability to manage call duration, documentation, and follow-up tasks within established performance metrics.
• Team Collaboration: A strong commitment to working cooperatively with clinical staff, providers, and fellow team members.

Schedule and Work Environment

This is a part-time, remote position totaling approximately 20 hours per week. We are proud to offer a schedule with no weekend or holiday shifts, allowing you to enjoy a healthy work-life balance. Available shift options include:

• Option 1: Monday 8:00 a.m. – 4:30 p.m. and Tuesday through Friday 9:00 a.m. – 12:00 p.m.
• Option 2: Monday 8:30 a.m. – 5:00 p.m. and Tuesday through Friday 1:00 p.m. – 4:00 p.m.

As a remote team member at arenaflex, you will benefit from a supportive, collaborative virtual work environment where you are equipped with the tools, training, and resources needed to succeed. Our culture emphasizes respect, professional growth, and the well-being of every team member.

Compensation, Perks, and Benefits

At arenaflex, we believe in taking care of our team members the same way we help our patients — with care, respect, and attention to what matters most. Our comprehensive benefits package is designed to support your physical, emotional, social, and financial well-being, and may include:

• Competitive hourly pay
• Comprehensive medical, dental, vision, life insurance, and legal services (available the first day of the month following your hire date)
• Disability insurance (company-paid)
• Pension Plan and/or 403(b) Plan funded by arenaflex
• 401(k) retirement plan with company match
• Tuition Assistance available from your first day of employment
• Access to ongoing professional development and learning programs
• Health Care and Dependent Care Flexible Spending Accounts (FSAs)
• Paid Time Off that combines vacation, sick days, holidays, and personal time
• Adoption assistance
• Remote work flexibility with no weekend or holiday hours

Please note that some benefits may vary based on role classification and hours worked.

Career Growth and Development

Joining arenaflex as a Remote Patient Access Customer Service Specialist is a meaningful step into the healthcare industry. Whether you are just beginning your healthcare career, transitioning from another customer-facing role, or seeking a part-time opportunity that fits your lifestyle, this position offers a solid foundation for long-term professional growth. Many of our team members have advanced into roles such as patient access coordinators, medical office supervisors, clinical support specialists, and beyond. With access to tuition assistance, mentorship, and continuous learning resources, you will be empowered to grow at your own pace.

Our Commitment to Diversity and Inclusion

arenaflex is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that a workforce reflective of the communities we serve allows us to better understand and meet the needs of the patients who count on us. We welcome applicants from all backgrounds, experiences, and perspectives.

How to Apply

If you are a motivated, service-oriented professional looking for a part-time remote role where your work directly improves the patient experience, we encourage you to apply today. Bring your communication skills, your attention to detail, and your passion for helping others — and join a team that values every contribution you make.

Apply now and become a part of arenaflex, where every call is an opportunity to make a difference.