Remote Customer Service Representative – NJ Family Care Program Support Specialist (Work From Home)

Join arenaflex: Where Compassion Meets Customer Service Excellence

At arenaflex, we believe that exceptional customer service is the cornerstone of meaningful change. For more than a decade, arenaflex has partnered with Fortune 100 companies, government agencies, and community organizations to deliver mission-critical services that improve the lives of millions of people every day. Our dedicated team of professionals works behind the scenes—and on the front lines—to create positive outcomes for clients and the communities they serve.

When you join arenaflex, you become part of a culture that truly values individuality, fresh thinking, and the desire to make a real difference. We don't just offer jobs; we offer careers where your ideas are heard, your growth is supported, and your contributions matter. If you're seeking an opportunity to combine your customer service skills with purpose-driven work, we want to hear from you.

We are currently hiring a Remote Customer Service Representative to support the NJ Family Care Program, one of the most important health coverage initiatives serving families across New Jersey. In this role, you will serve as the first point of contact for potential and current beneficiaries, helping them navigate the enrollment process and access the healthcare services they need.

About the Role

As a Remote Customer Service Representative at arenaflex, you will play a critical role in supporting New Jersey residents seeking health coverage through the NJ Family Care Program. This is more than a call center job—it's an opportunity to be a trusted resource for individuals and families during some of the most important moments of their lives. Every call you take is a chance to provide clarity, compassion, and solutions to people who need it most.

You'll handle inbound and outbound calls from applicants, beneficiaries, community-based organizations, and other stakeholders, answering questions, processing enrollment requests, and ensuring that every interaction meets the highest standards of accuracy and empathy. Your work will directly support arenaflex's mission of creating exceptional outcomes for the clients and communities we serve.

Key Responsibilities

• First Point of Contact: Serve as the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries, as well as community-based organizations seeking information about the program.
• Personalized Support: Provide one-on-one telephone assistance to applicants, beneficiaries, and enrollees, addressing their questions and concerns with patience and professionalism.
• Accurate Documentation: Carefully document enrollment requests, status changes, complaints, and grievances in accordance with program guidelines and arenaflex's quality standards.
• Data Entry: Enter application and enrollment information into a secure web-based computer system for customers who wish to apply for the program over the phone.
• Policy Expertise: Maintain thorough knowledge of NJ Family Care rules, guidelines, and related program policies to provide clear, complete, and accurate information.
• Issue Resolution: Problem-solve through analysis and feedback, working to resolve customer concerns on the first call whenever possible.
• Quality Focus: Consistently deliver objective, empathetic, and knowledgeable service that reflects arenaflex's commitment to excellence.
• Continuous Learning: Stay current on program updates, policy changes, and best practices through ongoing training and professional development.

Training and Schedule

At arenaflex, we set our team members up for success from day one. All new hires will participate in a comprehensive paid training program designed to equip you with the skills, knowledge, and confidence needed to excel in your role.

• Training Schedule: Monday through Friday, 8:00 AM – 5:00 PM, for approximately 5 to 6 weeks.
• Post-Training Shifts: Availability required between 8:00 AM – 8:00 PM on Monday and Thursday, and 8:00 AM – 5:00 PM on Tuesday, Wednesday, and Friday.
• Full-Time Hours: 40 hours per week with a consistent schedule.

Please note that this position is not available to residents of Alaska, California, Hawaii, Massachusetts, Illinois, Montana, or New York, as well as the metro areas of Minneapolis (MN), New York City (NY), Portland (OR), Montgomery County (MD), Seattle (WA), and Washington, DC.

What We're Looking For

arenaflex is looking for customer-focused professionals who bring empathy, energy, and a solutions-oriented mindset to every interaction. If you enjoy helping people, thrive in a fast-paced environment, and want to build a career with a company that invests in your growth, this could be the perfect opportunity for you.

Essential Qualifications

• Education: High School diploma or GED equivalent required.
• Customer Service Foundation: Basic understanding of a call center environment, customer service principles, and quality monitoring processes.
• Communication Skills: Strong verbal communication skills with the ability to explain complex information in a clear, accessible manner.
• Interpersonal Skills: Demonstrated ability to build effective working relationships with applicants, beneficiaries, coworkers, and community partners.
• Problem-Solving Ability: Analytical mindset with the capacity to think critically and resolve issues through ongoing feedback and learning.
• Empathy and Commitment: Genuine desire to help others and achieve results through knowledge, compassion, and dedication.
• Diversity Awareness: Ability to work effectively with people from diverse backgrounds, cultures, and life experiences.
• Background Check: Must pass background and drug screening requirements.

Preferred Qualifications

• Previous customer service experience, preferably in a call center, healthcare, social services, or government-related setting.
• Bilingual or multilingual abilities (especially Spanish) are a strong plus.
• Familiarity with web-based data entry systems and CRM platforms.
• Experience working with Medicaid, CHIP, or other public health insurance programs.
• Demonstrated ability to handle high call volumes while maintaining quality and accuracy.

Why Choose arenaflex?

At arenaflex, we believe that taking care of our team members is just as important as taking care of our clients. We are committed to creating a supportive, employee-friendly culture where you can thrive personally and professionally.

Compensation and Benefits

• Competitive Pay: $16.00 per hour with bi-weekly pay cycles.
• Paid Training: Get paid while you learn—all training is fully compensated.
• Equipment Provided: arenaflex supplies the technology and tools you need to succeed in your remote role.
• Full Benefits Package: Comprehensive health insurance coverage begins on your first day.
• Dental and Vision: Voluntary dental and vision programs available.
• Life and Disability Insurance: Coverage options to protect you and your family.
• Retirement Savings Plan: Build your future with our 401(k) or equivalent retirement program.
• Paid Time Off: Generous PTO, vacation, and sick leave accruals.
• Paid Holidays: Enjoy time off to celebrate with family and friends.
• PerkSpot: Exclusive employee discount program offering savings on shopping, dining, travel, and more.
• Career Growth Opportunities: arenaflex is committed to promoting from within and providing pathways for advancement.

Our Culture

Working at arenaflex means being part of a team that genuinely cares about your success. We celebrate individuality, encourage new ideas, and recognize that every associate brings unique value to the organization. Our leadership team is accessible, supportive, and committed to fostering an environment where you can do your best work.

We understand that customer service can be challenging, which is why we invest in the resources, training, and support our team members need to feel confident and capable. From day one, you'll be surrounded by colleagues and leaders who want to see you succeed—not just in this role, but throughout your career.

Career Growth and Development

arenaflex isn't just a place to work—it's a place to build a career. Many of our leaders started in entry-level customer service roles and grew into management, training, quality assurance, and corporate positions. When you join arenaflex, you gain access to:

• Mentorship from experienced professionals in the customer service and healthcare industries.
• Ongoing training and professional development opportunities.
• Clear pathways for advancement into team lead, supervisor, and management roles.
• Cross-functional projects that allow you to build new skills and expand your experience.
• A supportive environment that encourages continuous learning and improvement.

Work Environment

This is a 100% remote position, allowing you to work from the comfort of your home while making a meaningful impact. arenaflex provides all the equipment you need to be successful, and our IT support team is available to help you troubleshoot any technical issues. We believe that flexibility and work-life balance are essential to long-term success, and we're committed to creating an environment where you can do your best work—wherever that may be.

Equal Opportunity Employer

arenaflex is proud to be an Equal Opportunity Employer. We consider all applicants for employment without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, citizenship status, or any other characteristic protected by applicable law.

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you need an accommodation to complete the application process or perform the essential functions of this position, please contact our HR team, and we will be happy to assist you.

Health and Safety Commitment

At arenaflex, the health and safety of our associates, their families, and our community is a top priority. While we do not require vaccination for most positions, we may ask that you provide your vaccination status where legally permissible, in compliance with applicable laws and client requirements.

Ready to Make a Difference?

If you're ready to join a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact every single day, we encourage you to apply. This is your chance to build a rewarding career in customer service while helping families access the healthcare coverage they need.

Don't wait—apply today and take the first step toward an exciting new career with arenaflex. We look forward to welcoming you to our team!