Remote Data Entry Clerk – Administrative Support Specialist for Debt Solutions Operations

Join arenaflex and Make a Meaningful Impact — One Accurate Record at a Time

Are you a meticulous, detail-driven professional who thrives in a remote work environment and takes pride in transforming complex information into organized, accurate records? arenaflex, one of Canada's most established and respected providers of debt solutions, is seeking a dedicated Remote Data Entry Clerk – Administrative Support Specialist to join our growing national team. With a legacy spanning more than four decades and a presence in over 70 offices across Eastern and Western Canada, arenaflex has helped more than 100,000 Canadians regain control of their financial futures. As we embark on our next phase of ambitious growth, we are looking for experienced, energized, and agile professionals who can contribute to our mission of helping individuals and businesses rebuild their lives.

This is more than a typical data entry position. It is an opportunity to play a critical behind-the-scenes role in a purpose-driven organization where every document you prepare, every record you maintain, and every calculation you perform directly supports Canadians in need of financial relief. If you are self-motivated, exceptionally organized, and passionate about precision, this remote role offers the flexibility, stability, and professional fulfillment you have been looking for.

About arenaflex

Founded in 1979, arenaflex has grown into a trusted national leader in debt solutions and tax dispute resolution. With over 200 dedicated employees serving clients from coast to coast, we have built our reputation on compassion, professionalism, and tangible results. Our team helps Canadians navigate the complexities of insolvency, consumer proposals, and tax matters with dignity and respect. At arenaflex, we believe that accurate administration is the foundation of exceptional client service — and that belief is what drives our search for outstanding administrative talent.

Position Summary

We are currently hiring a Remote Data Entry Clerk – Administrative Support Specialist to support our dynamic administration team. Reporting to the Administration Manager, you will be responsible for updating and maintaining information in our proprietary databases, preparing critical documentation, liaising with internal and external stakeholders, and ensuring the integrity of client files throughout the debt resolution process. This role is fully remote, allowing you to work from the comfort of your home while contributing to a collaborative, high-performing national team.

The ideal candidate is a self-starter with an unwavering commitment to accuracy, exceptional organizational skills, and the ability to manage multiple priorities in a fast-paced environment. You will work with tools such as Microsoft Dynamics CRM, Ascend (our internal case management software), Microsoft Office Suite, and DocuSign, among others. Prior experience with these platforms is beneficial but not required, as we provide comprehensive onboarding and ongoing training.

Key Responsibilities

As a Remote Data Entry Clerk at arenaflex, your core duties will include, but are not limited to, the following:

• Documentation Preparation and Filing: Preparing documentation for filing and associated correspondence, ensuring all materials are accurate, complete, and properly formatted in accordance with arenaflex's established protocols and naming conventions.
• Information Gathering and Verification: Obtaining all proper supporting information and documentation to ensure the proper and efficient administration of each file, including but not limited to income verifications, tax filings, and asset realization records.
• Stakeholder Communication: Responding in a timely and professional manner to ongoing queries and requests from creditors, debtors, and other parties involved in the debt resolution process.
• CRM Data Management: Using Microsoft Dynamics CRM to extract file details, update records, and ensure all client information is current and accurately reflected in the system.
• File Review and Follow-Up: Preparing and reviewing files for completeness, identifying outstanding documents, and proactively following up with relevant parties to resolve deficiencies.
• Internal Liaison and Collaboration: Liaising with the administration team, including assisting with obtaining information, documentation, and following up on complex issues where input and interpretation are requested.
• Document Organization: Organizing file documents in strict accordance with arenaflex's naming protocols, ensuring consistency and accessibility for all team members.
• Financial Calculations: Calculating income and surplus income obligations with precision, applying relevant formulas and provincial guidelines to produce accurate results.
• Legal and Regulatory Compliance: Understanding and performing relevant legal requirements across multiple provincial jurisdictions, including conducting searches for insolvency records, Personal Property Security Act registrations, house valuations, and computing realizable asset values.
• Document Creation and Execution: Creating all documents required for client signature, preparing documents for DocuSign, and ensuring all materials are ready for electronic execution and filing.
• Quality Assurance and Policy Compliance: Reviewing sign-up documents for accuracy and policy compliance, filing documents with the Official Receiver ("OR"), and reviewing amended proposals to ensure regulatory adherence.
• Data Transfer and Entry: Accurately transferring pertinent information from written and scanned records into Ascend, our internal case management software.
• Confidentiality and Data Protection: Maintaining client confidence and protecting operations by keeping all sensitive information strictly confidential in accordance with arenaflex's privacy policies and applicable legislation.
• External Client Liaison: Liaising with external clients for clarification or to obtain outstanding documents, always representing arenaflex with professionalism and empathy.
• Electronic Filing: Performing electronic filing of statutory documents with relevant government bodies and regulatory offices.
• Additional Duties: Performing other tasks as assigned by management to support the overall efficiency and success of the administration team.

Essential Qualifications and Experience

To be considered for the Remote Data Entry Clerk position at arenaflex, candidates must demonstrate the following:

• Proven Data Entry Experience: Demonstrated experience performing high-volume data entry with a proven track record of exceptional accuracy and speed.
• Detail Orientation: An extreme attention to detail with the ability to identify discrepancies, errors, and inconsistencies in documentation and data.
• Organizational Skills: Exceptional organizational and prioritization skills, with the ability to manage multiple files, deadlines, and competing priorities simultaneously.
• Technical Proficiency: Strong technical skills and high proficiency with the Microsoft Office Suite, including Outlook, Excel, and Word. Must be comfortable learning new computer software quickly and independently.
• Independent Work Ethic: The ability to work independently and efficiently in a remote setting, demonstrating self-motivation, discipline, and accountability.
• Communication Skills: Strong written and verbal communication skills, with the ability to convey information clearly, concisely, and professionally to a variety of audiences.
• Interpersonal Skills: Good interpersonal skills and the ability to collaborate effectively with team members, clients, and external stakeholders across multiple provinces.

Preferred Qualifications and Assets

While not strictly required, the following qualifications will be viewed favourably:

• Prior experience with Microsoft Dynamics CRM or similar customer relationship management platforms.
• Familiarity with Ascend or other case management / insolvency administration software.
• Experience working in debt solutions, insolvency, legal, financial services, or accounting environments.
• Knowledge of provincial legal requirements related to insolvency, bankruptcy, consumer proposals, and tax matters.
• Experience with DocuSign or other electronic signature platforms.
• Bilingualism (English and French) is a strong asset, given our national presence.

Core Competencies for Success

Beyond technical qualifications, the successful candidate will embody the following competencies:

• Integrity and Discretion: A strong moral compass and an unwavering commitment to handling sensitive client information with the utmost confidentiality.
• Adaptability: The ability to thrive in a dynamic, evolving environment where priorities may shift and new challenges arise regularly.
• Problem-Solving: A proactive approach to identifying issues, researching solutions, and escalating concerns appropriately.
• Time Management: The ability to balance multiple deadlines, manage workload effectively, and consistently meet performance targets.
• Empathy and Client-Centric Mindset: A genuine understanding that every record you maintain represents a real person or business seeking financial relief.
• Team Collaboration: A collegial attitude and willingness to support colleagues, share knowledge, and contribute to a positive team culture.

Career Growth and Learning Opportunities

At arenaflex, we believe that our people are our greatest asset. When you join our team, you are not just taking a job — you are beginning a career path with a company that is deeply invested in your professional development. We offer financial support for professional development, ongoing training on industry-specific software and regulatory requirements, and opportunities to advance within our national network of offices. Many of our team members have grown from administrative support roles into senior positions within operations, client services, and management. If you are ambitious, dedicated, and eager to learn, arenaflex will provide the platform, mentorship, and resources to help you achieve your career goals.

Work Environment and Company Culture

arenaflex is more than a workplace — it is a community united by a shared purpose of helping Canadians in need. Our culture is built on the principles of Inclusion, Diversity, Equity, and Accessibility (IDEA). We are committed to fostering a workplace where every team member feels valued, respected, and empowered to contribute their unique perspectives and talents. We encourage applications from all qualified candidates who represent the diversity of Canada, and we are pleased to provide accommodations throughout the recruitment process for candidates who require them.

As a remote employee, you will enjoy the flexibility of working from home while remaining connected to a supportive, collaborative team through virtual meetings, chat platforms, and regular check-ins. We understand that productivity flourishes when team members have the autonomy and trust to manage their work in ways that suit their individual circumstances.

Compensation, Benefits, and Perks

arenaflex offers a comprehensive compensation package designed to attract and retain top talent. Our benefits include:

• Flexible Work Arrangements: Fully remote work with flexible scheduling to support work-life balance.
• Generous Time Off: Vacation days and dedicated wellness days to help you recharge and maintain your well-being.
• Comprehensive Health Coverage: Extended health and dental coverage, as well as access to a virtual doctor plan for convenient medical consultations.
• Mental Health Support: Employee Assistance Program (EAP) and a range of mental health resources to support you and your family.
• Retirement Savings: A company matching retirement savings plan to help you build long-term financial security.
• Professional Development: Financial support for continuing education, certifications, and training programs relevant to your role and career aspirations.
• Company Events: Annual company events that bring our national team together for connection, celebration, and collaboration.
• Exclusive Perks and Discounts: Access to a curated selection of perks and discounts through our employee benefits platform.

How to Apply

If you are a detail-oriented, self-motivated professional seeking a meaningful remote career with a respected Canadian organization, we encourage you to apply today. Please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in joining arenaflex.

arenaflex is an equal opportunity employer and is committed to providing accommodations throughout the recruitment process upon request. We thank all candidates for submitting their resumes; however, only those selected for an interview will be contacted.

Take the next step in your career — apply now and become part of a team that is making a real difference in the lives of Canadians, one accurate record at a time.