Experienced Data Entry Operator – Claims Processing & Information Management Specialist

Join arenaflex: Where Precision Meets Purpose in Healthcare Administration

arenaflex is a forward-thinking organization committed to transforming the way essential services are delivered across the country. With a legacy of excellence spanning more than six decades, arenaflex has established itself as a leader in its field, combining cutting-edge technology with a people-first approach. Our organization is deeply rooted in the belief that every detail matters—whether we're processing critical records, supporting community wellness initiatives, or empowering our employees to reach their full potential. At arenaflex, we celebrate an "All In" culture that encourages every team member to bring their best self to work, take ownership of their career growth, and contribute meaningfully to our shared mission.

As part of our continued expansion and commitment to operational excellence, arenaflex is seeking a dedicated and detail-oriented Data Entry Operator to join our dynamic team in Farmington Hills, Michigan. This is an exciting opportunity for a meticulous professional who thrives in a structured, fast-paced environment and takes pride in maintaining the highest standards of accuracy. If you are looking for a stable career with growth potential, competitive benefits, and a supportive workplace culture, we encourage you to explore this opportunity with arenaflex.

Position Overview

The Data Entry Operator at arenaflex plays a critical role in ensuring the seamless processing of claims and eligibility records that directly impact the lives of countless individuals across Michigan, Ohio, and Indiana. Working within our collaborative office environment, you will be responsible for inputting, reviewing, and reconciling essential data with precision and care. This role is ideal for someone who possesses excellent typing skills, a keen eye for detail, and a commitment to maintaining data integrity. You will serve as a vital link in the operational chain, supporting our mission to deliver exceptional service to our members and stakeholders.

Key Responsibilities

• Accurate Data Input: Enter claims and eligibility records into the company system with a high degree of accuracy, processing information received through telephone contacts and written correspondence while maintaining proper grammar, punctuation, and professional etiquette in all communications.
• Information Retrieval and Reconciliation: Retrieve and reconcile information from various files when claims are rejected by the system, identifying the root cause of discrepancies and implementing appropriate solutions to ensure timely processing.
• Decision-Making and Routing: Determine whether inaccurate data should be updated directly, routed to another department for review, or escalated for adjudication based on established protocols and judgment calls.
• Quality Control and Correction: Correct and update claim information that has been entered through optical scanning or initial data entry processes, ensuring all records meet arenaflex's stringent quality standards.
• Records Management: Maintain comprehensive related departmental records and files, ensuring proper organization, storage, and retrieval in accordance with company policies and regulatory requirements.
• Office Equipment Operation: Operate standard office equipment including personal computers, copiers, fax machines, and other tools necessary to complete daily tasks efficiently and effectively.
• Compliance and Confidentiality: Adhere to all company policies regarding data privacy, security, and confidentiality, ensuring sensitive information is handled with the utmost care and discretion.
• Collaboration and Communication: Work closely with team members and supervisors to resolve data-related issues, share insights, and contribute to continuous improvement initiatives within the department.

Minimum Requirements

To be considered for this position, candidates must meet the following essential qualifications:

• Educational Background: Possess a high school diploma or equivalent certification (GED).
• Professional Experience: Have at least one year of work experience in an office environment, demonstrating familiarity with professional workplace standards and procedures.
• Typing Proficiency: Ability to enter a minimum of 7,000 keystrokes per hour with 95% accuracy (equivalent to 6,650 correct keystrokes per hour).
• Testing Requirement: Successful completion of a data entry test sponsored by Human Resources within the past 12 months. This requirement may be waived for candidates who currently hold or have previously held a position that meets similar data entry performance standards.

Preferred Qualifications and Skills

While the minimum requirements establish the baseline for this role, the following attributes will distinguish exceptional candidates:

• Prior experience in healthcare administration, insurance claims processing, or a related field
• Strong familiarity with data entry software and enterprise-level computer systems
• Excellent attention to detail and a methodical approach to problem-solving
• Strong written and verbal communication skills
• Ability to work independently while contributing to a collaborative team environment
• Comfort with repetitive tasks while maintaining focus and accuracy throughout the workday
• Demonstrated commitment to continuous learning and professional development

What We Offer: Compensation, Benefits, and Perks

At arenaflex, we believe that our employees are our greatest asset. We are committed to providing a comprehensive compensation and benefits package that supports your health, financial security, and overall well-being. Our offerings include:

• Comprehensive Health Coverage: Medical, dental, and vision insurance plans designed to keep you and your family healthy.
• Financial Security: Short-term and long-term disability insurance, life insurance, and 401(k) savings plans with company contributions to help you build a secure financial future.
• Flexible Spending Accounts: Pre-tax savings options for healthcare and dependent care expenses.
• Tuition Reimbursement: Financial support for continued education and professional development, including tuition reimbursement or educational assistance programs.
• Annual Incentive Compensation: Performance-based bonus opportunities tied to annual business goals, allowing you to share in arenaflex's success.
• Wellness Programs: Access to an on-staff health coach and personal trainer, virtual lunchtime workout sessions, and an on-site fitness center to support your physical health.
• Paid Volunteer Time: Eight hours of paid volunteer time annually, empowering you to give back to causes that matter to you and your community.
• Generous Paid Time Off: Vacation days, personal days, and paid holidays to help you maintain a healthy work-life balance.

Our Culture and Work Environment

arenaflex is more than just a workplace—it's a community. Our "All In" culture permeates everything we do, from the way we collaborate on projects to how we celebrate individual and team achievements. We foster an environment of mutual respect, innovation, and continuous improvement where every voice is heard, and every contribution is valued.

Our Farmington Hills office provides a modern, comfortable, and collaborative workspace designed to support productivity and professional growth. As an in-office position, you'll have the opportunity to work alongside experienced professionals who are passionate about their work and committed to supporting one another. The camaraderie among our team members creates a welcoming atmosphere where new employees quickly feel like valued members of the arenaflex family.

We celebrate diverse thought, encourage innovation, and empower our employees to take charge of their careers. At arenaflex, you'll find ample opportunities for professional development, mentorship, and advancement. We believe in promoting from within whenever possible, and many of our leaders have grown their careers from entry-level positions just like this one.

Career Growth and Development Opportunities

Joining arenaflex as a Data Entry Operator is the beginning of a potentially transformative career journey. We invest in our employees' long-term success through:

• Structured onboarding and training programs to set you up for success from day one
• Clear career pathways with opportunities for advancement into senior administrative roles, team leadership positions, and specialized areas such as claims adjudication, quality assurance, and operations management
• Mentorship programs pairing new employees with experienced professionals who can provide guidance and support
• Cross-training opportunities to expand your skill set and increase your value to the organization
• Regular performance reviews and constructive feedback to help you grow professionally
• Access to industry conferences, workshops, and continuing education programs

Our Commitment to Equal Opportunity

arenaflex is proud to be an Equal Opportunity Employer. We are committed to providing equal employment and advancement opportunities to all individuals without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, veteran status, or any other status protected under federal, state, or local law or ordinance.

We believe that a diverse and inclusive workforce is essential to our continued success, and we actively work to create an environment where all employees can thrive and contribute their unique perspectives and talents.

Why Farmington Hills, Michigan?

Farmington Hills is a vibrant suburban community located in Oakland County, Michigan, offering an exceptional quality of life for residents and professionals alike. The area boasts excellent schools, beautiful parks, diverse dining options, and convenient access to the cultural and entertainment attractions of nearby Detroit. With a strong local economy, low cost of living compared to many major metropolitan areas, and a welcoming community atmosphere, Farmington Hills is an ideal location to build both your career and your life.

How to Apply

If you are a detail-oriented professional with a passion for accuracy and a desire to make a meaningful contribution to a purpose-driven organization, arenaflex wants to hear from you. This is your opportunity to join a respected industry leader that values its employees, invests in their growth, and celebrates their achievements every day.

Take the next step in your career and become part of the arenaflex family. We are excited to review your application and learn more about how your skills, experience, and aspirations align with our mission and values. Apply today and discover the difference that working at arenaflex can make in your professional journey and personal fulfillment.

arenaflex is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.