Program Coordinator - Quality Improvement

Work with a leading healthcare system at our innovative remote office! UMass Memorial Health is seeking a highly motivated and detail-oriented Program Coordinator to drive improvements in patient care through our Actionable Findings program. In this role, you will be a key leader, ensuring that follow-up recommendations from radiology exams are completed, analyzed, and implemented to enhance patient outcomes.

Schedule: Monday - Friday, 8:00 AM - 5:00 PM (40 hours). A signing bonus may be available.

As a Program Coordinator, you will

• Lead the process to ensure timely completion of follow-up recommendations for actionable findings identified on radiology exams.
• Review and gather information from multiple sources within the electronic medical record to inform recommendations.
• Ensure patients and their primary care providers are informed of actionable findings and recommendations.
• Document actions and steps taken in the medical record.
• Collaborate with stakeholders across Radiology, Emergency Department, Quality, and Risk Management to facilitate program success.
• Develop and maintain work schedules for the Actionable Findings team.
• Prepare metrics and reports for leadership to track program performance.
• Monitor work effort and identify areas for improvement.
• Communicate workflow changes and maintain documentation.
• Participate in employee reviews and support ongoing education for the team.

Qualifications

• Minimum of 5 years of nursing experience.
• Demonstrated leadership skills.
• Proficiency with Electronic Medical Record (EMR) software.
• Excellent communication, critical thinking, and attention to detail skills.
• Strong organizational and time management abilities.
• Experience with project implementation/improvement initiatives is a plus.
• Lean Yellow or Green Belt Training/Certification is preferred.

UMass Memorial Health is an equal opportunity employer committed to diversity and inclusion. We value respect, teamwork, and a patient-centered approach. If you are passionate about improving patient care and want to make a difference, we encourage you to apply!

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